"No Subscription Found"

[Victoria Zerkova]

Hello,

just recently I purchased Adobe Photoshop and whenever I login to Adobe it says that I have one license available (the Photoshop one), but whenever I start Photoshop it says that my free trial is over. When I click "license this software" it sends me to "Sign in required", I sign in with my ID and then I get the following message: "No Subscription Found (even though I have one), we couldn't find a Adobe Photoshop CC 2018 subscription associated with this Adobe ID." What do I do now?

[Abambo]

When you login at the adobe.com website and you go to "Manage Account", do you see under "Plan information" your plan?

The link here could help: Stop Adobe Creative Cloud from opening in trial mode after purchase

[Victoria Zerkova]

[Abambo]

Looks like you have your membership. I do not have the Free membership! I wonder if that is the one that creates trouble...

(above is the screenshot of my teams account...)

[Abambo]

I'm just trying a different account...

[Victoria Zerkova]

When I click on manage plan underneath "Creative Cloud on Teams" there's my VIP ID but no password for it, I was wondering whether I have to use the VIP ID instead of my normal one when I try to license the software. (Again I have no password for the said ID.)

[Abambo]

Are you by chance the administrator of the teams license? If yes, you need to invite the users to use the creative cloud, including yourself. The administrator function is separated by the user function. You can be administrator, without being a CC user.

Invitations are send with the Manage team functionality.

You can add users and you can add administrators. Users is limited to the number of licenses you have, admins may be in unlimited numbers.

[Victoria Zerkova]

I am the administrator of the team. The problem is that I was already added to the team and it still doesn't work for me:

If I try to add my ID it says that it has already been associated with a team.

[Abambo]

Discussion successfully moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS