• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

"You no longer have access to all apps"

New Here ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

Hi there

 

I just received an email telling I no longer have access to all apps. But ive been using it the past many months, and I am not sure why it is suddenly saying I no longer have access? 

 

Anyone who has an idea to what is wrong? or is it a bug?

Views

1.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 22, 2021 Feb 22, 2021

Hi there, 

 

If you have not contacted support yet, you may also try the troubleshooting steps shared here https://community.adobe.com/t5/enterprise-teams/enable-the-apps-tab-in-creative-cloud-desktop-app/td-p/11768129 to self resolve the issue. 

 

Hope this helps.

Votes

Translate

Translate
Community Expert ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

is the email from adobe or is it an attempted phising attack?

 

are you seeing any problem using adobe apps?

 

and you can check your account to verify your subscription is what you expect, https://accounts.adobe.com

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2021 Feb 20, 2021

Copy link to clipboard

Copied

In case you do face problems accessing your apps then you will need to contact support for further help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

LATEST

Hi there, 

 

If you have not contacted support yet, you may also try the troubleshooting steps shared here https://community.adobe.com/t5/enterprise-teams/enable-the-apps-tab-in-creative-cloud-desktop-app/td... to self resolve the issue. 

 

Hope this helps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines