"Your Access has Changed" Email

[Thomas28971923gk9x]

It seems like every year when we renew our Adobe license some of our users receive an email telling them they no longer have access when in fact they still do have access.

Has anyone else experienced this? Or is there a way to turn off these emails going out in the Adobe admin console?

[Anshul_Nautiyal · Accepted solution]

Hi there,

Thank you for your inquiry. Based on our review, your Adobe Teams subscription is active and associated with the Adobe ID you used for this request.

To address common causes of "Your Access has Changed" emails, we recommend the following:

User Management: Verify that user roles and permissions are correctly configured and up to date during license renewal.

License Assignment: After renewal, ensure licenses are correctly reassigned to users to prevent access interruptions.

Duplicate Licenses: Check for any overlap in Adobe IDs or roles that could cause redundant license assignments and related notifications.

Please let us know if we can provide further assistance.

Regards,
^AN