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Résiliation abonnement

New Here ,
Dec 23, 2023 Dec 23, 2023

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Bonjour à tous,

 

J'essaie de résilier mon abonnement qui va être renouvelé le 26.12.2023 mais je n'y arrive pas, on me demande de contacter le support mais personne n'est disponible, pouvez vous m'aider ?

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correct answers 1 Correct answer

Adobe Employee , Dec 26, 2023 Dec 26, 2023

Hi @CATHERINE25350420o8xy,

As per your account info, you have an active Team's license which is under cancellation right now. I'm moving this discussion to the Enterprise & Teams support community for further discussion(if needed).

Please feel free to ask any questions. Our experts will definitely help you.

Thanks,

Shivangi 

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Dec 23, 2023 Dec 23, 2023

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Hello, 

 

Thanks for your answer,

 

I don't have the cancel button, it just tells me to chat with someone, but when i ask for someone, it's telling me that it's close.

 

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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use x if you can't wait for chat to open..

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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Le service clientèle n'est disponible que pendant les heures de bureaux. Changez la région vers une région anglophone et utilisez ensuite le chat pour avoir du support en anglais. J'ignore si eux sont ouverts durant les fêtes, mais le service clientèle anglophone est le plus disponible. 

 

Sinon, essayez X (Twitter) comme indiqué par @kglad.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 26, 2023 Dec 26, 2023

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Hi @CATHERINE25350420o8xy,

As per your account info, you have an active Team's license which is under cancellation right now. I'm moving this discussion to the Enterprise & Teams support community for further discussion(if needed).

Please feel free to ask any questions. Our experts will definitely help you.

Thanks,

Shivangi 

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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for others, the info given in the posts prior to the move to the enterprise&temas forum, is not correct for teams and enterprise subscribers.

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