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Re: Adobe telling me I have no subscription when I've paid (SUPPORT)

Explorer ,
Feb 21, 2024 Feb 21, 2024

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I have an Adobe for Enterprise account. I can't get through the online chat to a person because it requires a subscription. But it tells me I don't have a subscription even though I do. Great stuff 

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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Thank you for this prompt response. Do you think the Adobe Support agent should be aware of my account status and able to provide the same information? 

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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On further review, the information you provided is incorrect. Pleasee tell me how to get support. As the link you offered says: adobe.PNG

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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To be clear: I'm not an administrator. I don't want to be. Adobe Acrobat isn't giving me the opportunity to print or share or do anything with an Agreement and your support articles online don't address the issue at all. So I'm just trying to get the first level of support and I can't make it past the useless chatbot because it says I don't have an account except I do. I can't even get to a real person to get support for the product that doesn't work. 

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi @PHGov ,

 

You would have to contact your Org administrator to connect with support. For more information on how to contact your Org Admin, click here.  

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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Thanks, I appreciate the response. Unfortunately, your information is incorrect. Under Plans and Payment - Plans (different language than what's listed on the website you linked), it says I have no active plan. I have to access My Account from the Creative Cloud desktop app, which then properly shows my Adobe for Enterprise account. No admin is set up. 

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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To be clear: there is no admin listed under Adobe for Enterprise and my organization. There is no content there are all, it's just a blank white box. 

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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Could you please provide me with information on how to access support, thanks.

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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The Adobe website seems to be designed to be intentionally hard to navigate. Every new page I open tells me to go to the regional site for my country, because the information may be different. Between Canada and the United States, really? And it has to ask me every time on every new page? It can't just autodetect from my IP location? 

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