Billing Issues

[cheng_en_9543]

I have been made for the payment on 03/17/205 and it was successful. Why did I still receive the email stating that the payment failed? 

[Jeffrey_A_Wright · Accepted solution]

Cheng, thanks for posting your questions about your Creative Cloud memberships to this public discussion forum. I show that you have two different Creative Cloud for Team memberships assigned to your account. Have you been in contact with your organization's Creative Cloud plan administrator about any charges? Please see https://adobe.ly/4hhBa9t for information on how to switch between your different memberships. ^JW

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">