Hanging at "signing in" with Adobe Enterprise ID

[Megan Rains]

When I try to sign into my school's enterprise account on my iPad, I have to sign into two different sections, then the app says "signing in," but never does. I am a teacher, not the IT Admin.  The Adobe apps work on my computer but not on my school iPad.  Our IT team said the Adobe apps should work on my school iPad with our enterprise account and told me to contact Adobe to resolve the issue because they are busy rolling out our online distance learning program.  I like working on the Ipad better than the desktop because of the apple pen, can someone help? 

[Bani Verma · Accepted solution]

Hi there, 

Are you trying to utilize your temporary access provided from your school to download and install apps? 

This complimentary offer provides access to desktop apps only. For more details please read the following help document: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html