multiple charging

[John_Chrisp9339]

I have been charged £19.97 on 18/1/25 and £21.14 on 10/1/25 anddo not understand. 

Please explain.

[Anshul_Nautiyal]

Hi @John_Chrisp9339,

Thank you for reaching out. After reviewing the information, I was unable to locate an active subscription associated with the Adobe ID you used for this inquiry. If you are encountering this issue with your Teams or Enterprise subscription, please log into the Admin Console, navigate to the "Support" section, and click "Start" to create a support case.

For guidance on how to do so, please refer to the following links:

• Support for Teams
• Support for Enterprise

Could you please confirm if the issue is related to a Team/Enterprise subscription or an individual subscription? Alternatively, feel free to share the Adobe ID associated with the active subscription via a private message. For guidance on how to send a private message in the Adobe Community, please refer to this document: How to send a 'Personal Message' to someone in the... - Adobe Community - 10660831

Regards,
^AN