Reference code 213 while opening Creative Cloud applications

[洋平5C13]

Hello 

I manage PCs rooms in Unversity.

I exprienced several PCs have the same symptom.But not all PCs have the symptm. We uses them under Windows domain environment.

While 1st OS id logins the OS as a domain user, then the 213 error occurs. After signing out OS,2nd sign in OS , there was no error. This symptom can be repliecated at the specific PCs.

From the upper situation, the symprom doesnot  seems to depend on  Adobe CC application revesion. So I uninstalled all Acrobat CC aplication . And more used cleaner tool for compleating delete. For a 1 month, there have no error, but the same symprom started to occur again.

So I removed the following data.I but still the same symptom occur. How can I resolve the problem?

I scaned file system using sfc /scannow. but  still the same symptom.

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#delapp...

[Kevin Stohlmeyer]

Hi @洋平5C13 please check the documentation listed here:

https://community.adobe.com/t5/download-install-discussions/reference-code-213-while-opening-creativ...

[洋平5C13]

Thank you Kevin. I tried the documentation. But still the same symptom occured.

[Kevin Stohlmeyer · Accepted solution]

You can file a support ticket through your Admin console for 1:1 support from Adobe directly. They can look at your specific setup to see what is causing the error.

[洋平5C13]

Hi Kevin,

Ok thank you !