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Re: Reference code 213 while opening Creative Cloud applications

New Here ,
Jan 24, 2023 Jan 24, 2023

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Hello 

I manage PCs rooms in Unversity.

I exprienced several PCs have the same symptom.But not all PCs have the symptm. We uses them under Windows domain environment.

While 1st OS id logins the OS as a domain user, then the 213 error occurs. After signing out OS,2nd sign in OS , there was no error. This symptom can be repliecated at the specific PCs.

From the upper situation, the symprom doesnot  seems to depend on  Adobe CC application revesion. So I uninstalled all Acrobat CC aplication . And more used cleaner tool for compleating delete. For a 1 month, there have no error, but the same symprom started to occur again.

So I removed the following data.I but still the same symptom occur. How can I resolve the problem?

I scaned file system using sfc /scannow. but  still the same symptom.

 

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#delapp...

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correct answers 1 Correct answer

Community Expert , Jan 27, 2023 Jan 27, 2023

You can file a support ticket through your Admin console for 1:1 support from Adobe directly. They can look at your specific setup to see what is causing the error.

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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New Here ,
Jan 26, 2023 Jan 26, 2023

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Thank you Kevin. I tried the documentation. But still the same symptom occured.

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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You can file a support ticket through your Admin console for 1:1 support from Adobe directly. They can look at your specific setup to see what is causing the error.

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New Here ,
Jan 29, 2023 Jan 29, 2023

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Hi Kevin,

Ok thank you !

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