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Did you ever find this answer? I'm having the same problem.
Hi @Addy5CE5, here's the path: /Library/Application Support/Adobe/OOBE/Configs (Mac)
C:\Program Files (x86)\Common Files\Adobe\OOBE (Windows)
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After working with Adobe support they reccomended I create a new Creative cloud package from the admin console. The new package overites any other configuration left by previous installs. Installing the brand new package resolved the issue.
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Hi @Addy5CE5, here's the path: /Library/Application Support/Adobe/OOBE/Configs (Mac)
C:\Program Files (x86)\Common Files\Adobe\OOBE (Windows)