Unable to reach Adobe servers

[timo66369185]

having same exact issue with multiple machines in our environment.

[Jeffrey_A_Wright]

Branching to a new discussion.

Timo66369185 what is the exact error that the computers are displaying?  What type of a Creative Cloud membership does your organization have?

[timo66369185]

certain users are not able to reach the adobe servers across all products. This has happened before and we found the root of the problem was a registry key "winHttpsetting".  However, that does not seem to be the problem this time around.  Have tried all things I have found online, through the adobe site I am able to use your links to test the connection and everything works fine.

[alisterblack]

Check that your firewall is not blocking endpoints at Adobe - Adobe Creative Cloud Network Endpoints

If this effects only some users check that their hosts file is not blocking access to Adobe servers Limited access error in Creative Cloud for desktop app

[timo66369185]

tested with a user by completely removing them from our firewall and let them go directly out to the internet, issue still present. Also checked host file, nothing there.

[maarten4132652]

Can you expand a little on the registry problem?

Maybe this can help fix the problem for me.

[Bani Verma]

Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

[alisterblack · Accepted solution]

Hi,

To investigate further we would need to look at the log files. Please use the log collector tool Log Collector Tool

You can reach out to support with the logs.

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please go to  https://helpx.adobe.com/contact.html