reactivate deactivated Devices help

[michaelw37830514]

HI need help have a laptop that was deactivated and i now need to reactivated it so i tried the Reactivation of Archived machines in Device licensing

but i cant fined the prov.xml please help

i used ccp was used a create the package if that helps

[Steve Werner]

Moving to Deployment for Creative Cloud forum

[alisterblack]

Hi,

The first step is to build a licensing package including your device license. This will give you access to the prov.xml.

Adobe Creative Cloud license package

[michaelw37830514]

Hi thanks did that but i now get an return code =21 Unable to update PCF/SLCache so how can i get passed this?

this cant be the only way to remove a devise from the list what happens if the laptop hdd fails and i cant fix it or boot the laptop

this is just mad