Reader 11.0.03 update

[h538]

Hello,

we deploy Adobe Reader on approx. 60 Clients and 18 Terminalservers through GPO. This worked fine since version 10.x.

Today I was downloading AdbeRdrUpd11003.msp and try to slipstream it into our 11.0.2 AIP. It failed stating "Another version of this product is already installed..."

I was using msiexec /a <path2msi> /p <path2msp> like i did many times before.

Lastly i was able to sucesssfully slipstream the 11.0.03-msp into a newly created AIP with 11.0.0.

However, I cannot install it on any Client. The installation abort with "Another version of this product...". In the logfile i found Errorcode 1638 which does just mean the same.

Does anyone know whats the cause of this behavior resp. what i have to look for?

The relavent parts in the msi/mst seems to be OK, except the MinVersions in the upgrade table which were set to 10.0.03.

Changing the values to 11.0.02 didn't help, still the same error.

Thanks in advance

H.

[EnterpriseHelp]

The Admin Guide and Release Notes both state the planned/quarterly updates are cumulative to the last MSI. 11.0 > 11.0.03 is correct.

Sounds like your first failed install messed with your system. Things to try:

• Try a clean machine.
• Go to Adobe LABs and get the Acrobat cleanup tool and use that to clean up the affected machine.
• Create a verbose log file and examine that for clues.

hth,

Ben

[h538]

Hi Ben,

thank you for your reply.

Our updatepath so far worked fine and is according to the Admin Guide:

11.0.00 (MSI)

11.0.01 slipstream into 11.0.00

11.0.02 (sec upd) slipstream into 11.0.01

Even reinstall 11.0.02 through GPO on a cleaned up machine run flawlessly.

An installation of 11.0.03 (slipstreamed into 11.0.00) on a machine with preinstalled version 11.0.02 fails with "Another version..."

On the other hand, an installation of 11.0.03 on a cleaned up machine finish successfully.

Running the 11.0.03-msp against 11.0.02-installation fails.

On the logfile I found:

MSI (c) (E4:C4) [10:08:09:530]: SequencePatches starts. Product code: {AC76BA86-7AD7-1031-7B44-AB0000000001}, Product version: 11.0.02, Upgrade code: {A6EADE66-0000-0000-484E-7E8A45000000}, Product language 1031

MSI (c) (E4:C4) [10:08:09:530]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch Path\To\AdbeRdrUpd11003.msp against product code: {AC76BA86-7AD7-1031-7B44-AB0000000001}, product version: 11.0.02, product language 1031 and upgrade code: {A6EADE66-0000-0000-484E-7E8A45000000}

MSI (c) (E4:C4) [10:08:09:530]: PATCH SEQUENCER: minor upgrade patch Path\To\AdbeRdrUpd11003.msp is not applicable.

MSI (c) (E4:C4) [10:08:09:530]: SequencePatches returns success.

Are there different installations/patches?

H.

[Guest]

Hello

I think I am having a similar problem to yourself.

We initially slip streamed version 11.0.01 into 11.0.00, this worked fine and it also went smoothly when we deployed the patch for 11.0.02 (AdbeRdrSecUpd11002.msp), however, when I try and deploy the update for 11.0.03 (AdbeRdrUpd11003.msp), I get error 1642. If I manually attempt to install the 11.0.03 patch I get the following error message ....

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

I have verified that version 11.0.02 is showing as installed but it still doesnt like the 11.0.03 patch.

Is there a problem with the 11.0.03 patch?

Many thanks

S.

[SubratoNamata]

Hi,

Make sure you are applying correct patch of Reader 11.0.03

There are two products for Reader.

One being Adobe Reader XI and another Adobe Reader XI MUI

And so, there are two different patches for these two products for 11.0.03

One being AdbeRdrUpd11003.msp to be applied on Adobe Reader XI

and other being AdbeRdrUpd11003_MUI.msp to be applied on Adobe Reader XI MUI

Thanks,

Subrato

[Guest]

Hello and thanks for your reply.

Apologies as I got it wrong on my first post - looking at my original files I think i deployed AdbeRdr11001_en_US.exe

This was because when i looked at the download page it only listed the MUI version for version 11 and we normally deploy the all languages patches

So if i installed AdbeRdr11001_en_US.exe where do i find the patches for that? Surely the all languages patches should work?

Cheers

S

[SubratoNamata]

You can navigate to Control Panel > "Add or Remove Programs" (On Win XP) or" Program and Features" (On Win 7 or Vista) to find out what Reader you have installed.

You can find the patches at, ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.03/misc/

[h538]

Subrato,

I know about the different versions and have verified that I download the applicable patch for it.

H.

[J_IN]

I'm having the same issue. I have slipstreamed it up to 11.0.02 but it fails on AdbeRdrUpd11003.msp with the error:

"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  Verify that the program to be updated exists on  your computer and that you have the correct upgrade patch"

ran it with verbose logging and got this below

=== Verbose logging started: 5/15/2013  14:53:29  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===

MSI (c) (08:B0) [14:53:29:356]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (08:B0) [14:53:29:357]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (08:54) [14:53:29:376]: Resetting cached policy values

MSI (c) (08:54) [14:53:29:376]: Machine policy value 'Debug' is 0

MSI (c) (08:54) [14:53:29:376]: ******* RunEngine:

           ******* Product: I:\misc\setup\acroreader\xi-11.0.03\AcroRead.msi

           ******* Action: ADMIN

           ******* CommandLine: **********

MSI (c) (08:54) [14:53:29:386]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (c) (08:54) [14:53:29:391]: Machine policy value 'DisableUserInstalls' is 0

MSI (c) (08:54) [14:53:29:494]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (08:54) [14:53:29:495]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'I:\misc\setup\acroreader\xi-11.0.03\AcroRead.msi' against software restriction policy

MSI (c) (08:54) [14:53:29:495]: Note: 1: 2262 2:  DigitalSignature 3: -2147287038

MSI (c) (08:54) [14:53:29:495]: SOFTWARE RESTRICTION POLICY: I:\misc\setup\acroreader\xi-11.0.03\AcroRead.msi is not digitally signed

MSI (c) (08:54) [14:53:29:502]: SOFTWARE RESTRICTION POLICY: I:\misc\setup\acroreader\xi-11.0.03\AcroRead.msi is permitted to run at the 'unrestricted' authorization level.

MSI (c) (08:54) [14:53:29:580]: Cloaking enabled.

MSI (c) (08:54) [14:53:29:580]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (08:54) [14:53:29:584]: End dialog not enabled

MSI (c) (08:54) [14:53:29:584]: Original package ==> I:\misc\setup\acroreader\xi-11.0.03\AcroRead.msi

MSI (c) (08:54) [14:53:29:584]: Package we're running from ==> C:\Users\NAME~1\AppData\Local\Temp\cefdb3.msi

MSI (c) (08:54) [14:53:29:589]: APPCOMPAT: Uninstall Flags override found.

MSI (c) (08:54) [14:53:29:589]: APPCOMPAT: Uninstall VersionNT override found.

MSI (c) (08:54) [14:53:29:589]: APPCOMPAT: Uninstall ServicePackLevel override found.

MSI (c) (08:54) [14:53:29:589]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-1033-7B44-AB0000000001}'.

MSI (c) (08:54) [14:53:29:589]: APPCOMPAT: no matching ProductCode found in database.

MSI (c) (08:54) [14:53:29:595]: MSCOREE not loaded loading copy from system32

MSI (c) (08:54) [14:53:29:599]: Machine policy value 'TransformsSecure' is 0

MSI (c) (08:54) [14:53:29:599]: User policy value 'TransformsAtSource' is 0

MSI (c) (08:54) [14:53:29:600]: Original patch ==> C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp

MSI (c) (08:54) [14:53:29:600]: Patch we're running from ==> C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp

MSI (c) (08:54) [14:53:29:601]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp' against software restriction policy

MSI (c) (08:54) [14:53:29:601]: SOFTWARE RESTRICTION POLICY: C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp has a digital signature

MSI (c) (08:54) [14:53:29:807]: SOFTWARE RESTRICTION POLICY: C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp is permitted to run at the 'unrestricted' authorization level.

MSI (c) (08:54) [14:53:29:807]: SequencePatches starts. Product code: {AC76BA86-7AD7-1033-7B44-AB0000000001}, Product version: 11.0.02, Upgrade code: {A6EADE66-0000-0000-484E-7E8A45000000}, Product language 1033

MSI (c) (08:54) [14:53:29:830]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp against product code: {AC76BA86-7AD7-1033-7B44-AB0000000001}, product version: 11.0.02, product language 1033 and upgrade code: {A6EADE66-0000-0000-484E-7E8A45000000}

MSI (c) (08:54) [14:53:29:831]: PATCH SEQUENCER: minor upgrade patch C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp is not applicable.

MSI (c) (08:54) [14:53:29:832]: SequencePatches returns success.

MSI (c) (08:54) [14:53:29:832]: Final Patch Application Order:

MSI (c) (08:54) [14:53:29:832]: Other Patches:

MSI (c) (08:54) [14:53:29:832]: Unknown\Absent: {AC76BA86-7AD7-0000-2550-7A8C40011003} - C:\TEMP\Adobe-Reader\32\AdbeRdrUpd11003.msp

The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.

I:\misc\setup\acroreader\xi-11.0.03\AcroRead.msi

MSI (c) (08:54) [14:53:29:832]: Product: Adobe Reader XI (11.0.02) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011003}' could not be installed. Error code 1642. Additional information is available in the log file C:\temp\adobe-reader\1103.log.

MSI (c) (08:54) [14:53:29:833]: Windows Installer installed an update. Product Name: Adobe Reader XI (11.0.02). Product Version: 11.0.02. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Update Name: {AC76BA86-7AD7-0000-2550-7A8C40011003}. Installation success or error status: 1642.

MSI (c) (08:54) [14:53:29:834]: Note: 1: 1708

MSI (c) (08:54) [14:53:29:834]: Product: Adobe Reader XI (11.0.02) -- Installation failed.

MSI (c) (08:54) [14:53:29:835]: Windows Installer installed the product. Product Name: Adobe Reader XI (11.0.02). Product Version: 11.0.02. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1642.

MSI (c) (08:54) [14:53:29:838]: MainEngineThread is returning 1642

=== Verbose logging stopped: 5/15/2013  14:53:29 ===

[Guest]

I would love to know what the problem is here also.. i just tried creating an AIP from 11.0 then patched with 11.0.1 then with 11.0.2, everything went fine.. then finally got to 11.0.3 and crash.. burn

Error i got was The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer that you have the correct upgrade patch.

here is my upgrade patch command im using..

msiexec /a c:\AIP\AcroRead.msi /p c:\ARDownload\AdbeRdrUpd11003.msp

Fails every time..

[Guest]

sigh.... ok just realized if you had an AIP already with 11.0.02 installed scrap it and start from scratch..

make a new AIP with just 11.0.00 then skip 11.0.1 and 11.0.2 and go straight to 11.0.3.msp and patch it.. leave out 11.0.1 and 11.0.2, dont even download them..

Where in the heck is this stuff written down?? Dont tell me just right here if so that is just unacceptable. And why did i have to skip 11.0.1 and 11.0.2???

Create your C:\AIP folder

extract your AdbeRdr11000_en_US.exe to C:\ARDownload

msiexec /a C:\ARDownload\AcroRead.msi

msiexec /a c:\AIP\AcroRead.msi /p C:\ARDownload\AdbeRdrUpd11003.msp

Done msi table reads 11.0.03 as version in the AIP!

[EnterpriseHelp]

It's written down the Admin Guide which is part of the Enterprise Toolkit:

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html

Note also the first answer above states that:

The Admin Guide and Release Notes both state the planned/quarterly updates are cumulative to the last MSI. 11.0 > 11.0.03 is correct.

hth,

Ben

[h538]

Hi,

J$IN, how did you try the update to 11.0.03?

I did it on the cmd to test if it works: msiexec /i \\path\to\AcroRead.msi TRANSFORMS=\\Path\To\AcroRead.mst /lv \\Path\To\Log

This failed, also the direct start of the msp on a system which has a deployed installation of Adode Reader.

I had the same PATCH SEQUENCER error like you.

What helped in my case was deploying it through GPO.

I slipstream 11.0.03.msp into 11.0.00 AIP, create a new GPO and assigned it to a test machine with 11.0.02 installed. It worked fine in the lab.

I'll deploy it tomorrow or Monday and we'll see 🙂

H.

[J_IN]

Paul_M16

has it right.  You need to extract the base version and just skip 11.0.01 and .02 and just patch it directly to 11.0.03

[h538]

Yes, as per Adobe Admin Guide, quarterly updates are cumulative (pls refer to reply #1 from brogers_1)

[J_IN]

They should still say something on the update that "if you are patching an administrative install, this is cumulative and only patch the x.00 version" or something to that effect

[EnterpriseHelp]

Not sure where we should say that other than in the enterprise documentation. If you have an idea, pass it along.

Ben

[SubratoNamata · Accepted solution]

Well, the AIP guide clearly mentions this,

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html

8.2   Valid update patterns

The patterns below list the acceptable AIP patch patterns for Windows and Macintosh deployments

8.2.1   11.x

8.2.1.1   Windows

Acrobat pattern formula: Base release + latest quarterly + latest out of cycle patch)

• Acceptable: 11.0.0 > 11.0.01 (Q) > 11.0.02 (OOC)
• Acceptable: 11.0.0 > 11.0.03 (Q)

  Reader pattern formula: Last MSI + latest quarterly + latest out of cycle patch) 

• Acceptable: 11.0.0 > 11.0.01 (Q) > 11.0.02 (OOC)
• Acceptable: 11.0.0 > 11.0.03 (Q)

Hope, it helps.

[h538]

Hi,

we rolled out today and it ran smoothly, no complains so far 🙂

However, I still don't know why I cannot apply the patch directly by doubleclicking the msp or via cmd msiexec /i <AIP\Acroread11003.msi> on deployed installations.

H.

[SubratoNamata]

Do you mean to say you have Reader 11.0.02 AIP installed and you wanted to apply 11.0.03 AIP on it via CmdLine ? Well, if this is what you wanted, you can refer to the below forum link,

http://forums.adobe.com/message/5329587#5329587

[h538]

Subrato,

first i  try to apply the 11.0.03-msp into an 11.0.02-AIP: failed

Then I create a new AIP of 11.0.00-MSI and applied 11.0.03-msp: Success

After that i run msiexec /i <aip\Acroread.msi TRANSFORMS=Acro.mst on a machine with a GPO-installation of 11.0.02. This failed with "Another version..."

The same result when I doubleclick the 11.0.03-msp on that machine.

Anyway, now I know how to handle it in the future.

Thanks for helping

H.

[EnterpriseHelp]

Of course this fails: "first i  try to apply the 11.0.03-msp into an 11.0.02-AIP:"

That's what has been said several times in this thread as well as in the documentation.

Ben

[h538]

brogers_1,

it was before I post here ... and before I read the Admin Guide more carefully 🙂

H.

[Guest]

Its all and well in the admin guide, but some people download from the ftp site on adobe.com and it would be nice if you guys just included a txt document stating this download is a quarterly update or a rollup maybe contain a link to the admin guide or a note for people to look for the admin guide for instructions on patching your product?

There are a two ways you guys present to us for downloading these packages, http, ftp. You could place a readmefirst.txt in the ftp sites and a brief writeup on the http side to point back to the admin guide for instructional purposes to inform your customers.

[EnterpriseHelp]

Good idea.

Ben