Reader 11.0.03 Update?

Report · Jul 02, 2013

We use System Center Update Publisher (SCUP) to deploy Adobe Reader updates. We have several machines with Reader 11.0.02 that fail to install the update saying that it is the wrong version:

"Adobe Reader XI (11.0.01) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011003}' could not be installed. Error code 1642." The log shows 11.0.01, but these machines are actually 11.0.02.

I noticed a couple other threads that seemed to suggest that you must uninstall Reader 11.0.02 and 11.0.01 from client computers to then be able to install the 11.0.03 update. I'm pretty sure that I misunderstood because security bulletin released by Adobe says "Adobe has released security updates for Adobe Reader and Acrobat XI (11.0.02) and earlier versions for Windows"

(http://www.adobe.com/support/security/bulletins/apsb13-15.html).

And really that would be totally ridiculous to have to uninstall previous Reader updates just to install a new update.

Also, our software update scans (through SCCM - imported into WSUS via SCUP) are showing that these Reader 11.0.02 machines don't need the 11.0.03 update. Again, based on the bulletin, that doesn't seem right either.

So my question is:

Am I going to have to deploy a separate script to our enterprise that uninstalls Reader 11.0.02 and 11.0.01 from client computers just so the 11.0.03 updates will install?

-Or-

Are our computers with Reader 11.0.02 really OK without 11.0.03?

Mike

Report · Jul 03, 2013

I tried something new and it seemed to work for me this time. So now, I think I have some more information that gets me closer to understanding the issue we are seeing.

Our packaging team has recently taken over the packaging of Adobe Reader and I noticed that they have a different AIPs for each version 11.0.x. When I was testing, I previously uninstalled Reader, and reinstalled it from the 11.0.01 slip-streamed AIP that they created (not thinking that it would make a difference) before trying to install 11.0.02 and 11.0.03.

This time, I completely uninstalled Adobe Reader and reinstalled the base install (11.0.0) and then installed all the updates in order, and this time it worked as it should.

So... I believe the reason it failed was that I was trying to apply the update to a client that had a "slip-streamed" installation. If the client started out with the base 11.0.0 installation to begin with, then I'm thinking we shouldn't encounter the issue.

I'm still a little currious as to why the updates won't actually update a computer with a slipstreamed Reader installation (assuming that is the issue).