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Really very very tired of Cloud Desktop app and the "no interent connection" error

Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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We're enterprise customers with a lot of licenses. Why in the last 3 years have I had to reboot, kill Adobe processes and pray in order to get this app to work?

 

 

People talk about hosts files and all sorts of nonsense but how come there isnt a single other product that we have that presents these issues? Like internets wide open to the system but time and time again, "No internet connection" "Offline".

 

See something wrong here? No internet connection but it updated the app and it says Offline. Hilarious!

Is there any hope for the future?

Just a suggestion,... is it because you run like 10 separate applications to support our use of Photoshop?

I know somethings very wrong inside your code because most of the time, the fix is to kill the CoreSync and Creative Cloud UI Helper processes. Then all of a sudden theres no problem. I can't stand being an administrator of Adobe stuff. Its absolutely so frustrating.

Jonathan5E63_0-1681401144755.png

 

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correct answers 1 Correct answer

Community Expert , Apr 13, 2023 Apr 13, 2023

Hi @Jonathan5E63 based on your feedback specifically with CoreSync and the UI helper - this seems to be a blockage of specific ports/domains by your IT dept.

Follow the guidelines below to whitelist the endpoints to resolve:

https://helpx.adobe.com/ca/enterprise/kb/network-endpoints.html

 

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Hi @Jonathan5E63 based on your feedback specifically with CoreSync and the UI helper - this seems to be a blockage of specific ports/domains by your IT dept.

Follow the guidelines below to whitelist the endpoints to resolve:

https://helpx.adobe.com/ca/enterprise/kb/network-endpoints.html

 

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