Recover Lightroom Photos and/or Presets

[nstarkey]

My account is through my company on a teams plan. I changed my last name and got a new email address. Instead of changing the email to my account, they deactivated my old one and created a new one for me. But I lost all my lightroom images and presets... can these be recovered? It just happened today. I don't mind paying for a month subscription if that means I can recover everything for export and import it to my new account after. 

[kglad]

there's no way to automate the process but yes, you could restart your previous adobe id account and the assets should still be there (as long as it's been less than 2 months since cancellation of that account).  you would then need to manually download the assets (to your computer) and then add them to your new account's assets.

[nstarkey]

I did this and unfortunately all of my photos and presets are still gone. It's only been 4 days so I know it's not because of time sadly.

[nstarkey]

I find this strange because I had all my photos backed up to the cloud, but my cloud is empty. I'm hoping someone from Adobe can chime in before I cancel my subscription

[kglad]

you have to have the same subscription type (ie, enterprise, student, team, individual) and same adobe id as you had before.

[nstarkey]

Hm. I have the same ID but not sure I'll be able to get the same subscription since it was a company teams one and that sounds rather pricey. Thanks though, I will look into it

[nstarkey]

Decided to upgrade my account to a teams account to see what happens. Didn't come back immediately but going to give it some time.