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Regain access to Admin console

New Here ,
Feb 02, 2023 Feb 02, 2023

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Hi, how can I regain access to Admin Console for an organization which does not have any admins?

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Licensing , Teams

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correct answers 1 Correct answer

Community Expert , Feb 02, 2023 Feb 02, 2023

If you can't get access to the Admin console because you are not an admin, as the plan owner you should have an Adobe account rep and customer success manager tied to your company's account that you can reach out to. They can convert you to an admin for access to the Admin console.

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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the plan owner can assign admins.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Thank you for quick response.

But then comes the next question: Where could I sign in as the plan owner?

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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start here to learn about the admin console, https://helpx.adobe.com/enterprise/using/admin-console.html

 

and if you're overwhelmed and/or otherwise need help, https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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If you can't get access to the Admin console because you are not an admin, as the plan owner you should have an Adobe account rep and customer success manager tied to your company's account that you can reach out to. They can convert you to an admin for access to the Admin console.

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi, @IMS28222309b510 please send us an email at ecs@adobe.com with your contact number, VIP number/URL of the admin console. We will connect with you. Thank you!

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