Registration_Suppress causes application startup loop Acrobat Pro 11.0.07

Report · Jul 22, 2014

Hey guys,

Running into a strange issue, that I'm not sure if anyone's encountered. With previous versions of Acrobat XI Pro, I've been able to use the Adobe Customization Wizard to create a transform, which supplies the settings i want to deploy. Within these settings is also a switch that allows for suppressing the registration window, since, in an enterprise environment, it can be a bit troublesome to have end users deal with registering.

With the release of 11.0.07, I tried to simply apply the previous custom transform to the base installation, but after installation, when trying to run Acrobat, PDapp.exe will simply loop, without Acrobat actually opening. Originally, I thought it might have to deal with licensing, as our volume license was in the renewal stage, but after renewal, and when running a standard interactive installation, Acrobat installs fine, though it prompts for registration. Also, when trying to skip registration, the registration window simply closes then reopens.

I've been able to alter my custom transform so REGISTRATION_SUPPRESS=NO is set, which allows for Acrobat to successfully install, and, if the end user submits an Adobe ID, allows Acrobat to successfully run. However, it would be nice if it would be possible to simply suppress the registration window, or, perhaps, supply registration information through the transform so it doesn't show up for the end-user.

Suggestions?

Report · Jul 22, 2014

Are you doing something like this? :

msiexec /i [UNC PATH]\AcroPro.msi PATCH="[UNC PATH]\AcrobatUpd11007.msp" TRANSFORMS="AcroPro.mst"

27 Deploying Customized Installers — Customization Wizard 11 for Windows

Report · Jul 24, 2014

Hey brogers,

I've tried two different methods. First one is to create an AIP with it already patched, and deploying it with a transform that applies various settings, including serial number and suppressing registration and EULA.

Second method is to deploy the base Acrobat 11.0 with the same transform, then applying the patch.

So, for method 1, msiexec /a AcroPro.msi, then msiexec /a AcroPro.msi /p AcrobatUpd11007.msp, then msiexec /qn /norestart /i AcroPro.msi TRANSFORMS=transform.mst IGNOREVC10RT=1

For method 2, msiexec /qb /norestart /i AcroPro.msi TRANSFORMS=transform.mst IGNOREVC10RT=1, then msiexec /qb /norestart /p AcrobatUpd11007.msp

Each time, as long as the REGISTRATION_SUPPRESS is set to YES, then after installation, if I try to load up Acrobat.exe, it'll loop PDapp.exe.

Report · Jul 24, 2014

Try using a two step process:

msiexec /i [UNC PATH]\AcroPro.msi TRANSFORMS="AcroPro.mst" IGNOREVC10RT=1 REGISTRATION_SUPPRESS=YES /L*v "[UNC PATH]\AcroPro.log" /qn /norestart

msiexec /p AcrobatUpd11007.msp /L*v "[UNC PATH]\AcroPatch.log"/qb /norestart

This will catch the log and hopefully show the reason why it's popping the registration (e.g. installation error).

Report · Jul 24, 2014

Hey Sabian,

Tried installing using the commands that you listed.

Here's a copy of the logs, as well as snippets of PDapp.log and oobelib.log.

Within the AcroPro.log, there are quite a few 1603 errors, but they appear to be for services or functions disabled through the transform.

Adobe Logs.zip - Box

Report · Jul 28, 2014

1603 errors in an Adobe Acrobat log usually mean you don't have one of the PDFMaker capable apps installed (e.g. AutoCAD, Lotus Notes, etc...). I'll have a look and hopefully so will some of the other Forum participants.

Report · Jul 28, 2014

First there are a lot of errors in all of these log files. A lot of possible issues are occurring here:

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Acrobat Pro Log

LIne #35105

[BlockingProduct]

Property(S): ERROR_PRO_OVER_BASE_ABORT = The Installer requires that you uninstall [BlockingProduct] before continuing this installation, in order to avoid application conflict. Please follow these steps:

1) Cancel this Installer

2) Go to the "Add/Remove Programs" Control Panel, located at

Start: Settings: Control Panel

3) Highlight the product [BlockingProduct]

and click Remove

4) Relaunch this Installer

LIne #35169

Property(S): ERROR_CANNOT_OPTIMIZE_DISK = NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible.

To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.

Line #35266

Property(S): UnsupportedOS_DotNet = The installation of [BrandName] on a 64-bit Windows operating system requires that you first install the following package from the location indicated below:

- Package: Microsoft .NET framework 2.0 x64

- Location: http://www.microsoft.com/downloads/details.aspx?FamilyID=

b44a0000-acf8-4fa1-affb-40e78d788b00&&displaylang=en

-------------------------------------------------------------------------------------------------------------

Patch Log

Line #53

MSI (s) (C0:B0) [13:31:17:880]: Looking for patch transform: TGT_03ToUPG_03

DEBUG: Error 2746: Transform TGT_03ToUPG_03 invalid for package C:\WINDOWS\Installer\12566a4.msi. Expected product {AC76BA86-1033-FFFF-BA7E-000000000006}, found product {AC76BA86-1033-FFFF-7760-000000000006}.

Line #15500

MSI (s) (C0!78) [13:31:31:873]: PROPERTY CHANGE: Adding DefragmentFiles property. Its value is 'IMM_SUCCESS;C:\Program Files (x86)\Adobe\Acrobat 11.0\;Software\Adobe\Adobe Acrobat\;3;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible.

To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.

Please see the ReadMe file installed in your Programs Folder for more information.;|acr|\acrobat.exe;|acr|\ace.dll;|acr|\acrobat.dll;|acr|\agm.dll;|acr|\bib.dll;|acr|\cooltype.dll;|acr|\plug_ins\accessibility.api;|acr|\plug_ins\acroform.api;|acr|\plug_ins\annots.api;|acr|\plug_ins\catalog.api;|acr|\plug_ins\checkers.api;|acr|\plug_ins\digsig.api;|acr|\plug_ins\distillerpi.api;|acr|\plug_ins\dva.api;|acr|\plug_ins\escript.api;|acr|\plug_ins\html2pdf.api;|acr|\plug_ins\ia32.api;|acr|\plug_ins\imageconversion.api;|acr|\plug_ins\makeaccessible.api;|acr|\plug_in

DefragmentFiles_InitProgress: MSI property DefragmentFiles: IMM_SUCCESS;C:\Program Files (x86)\Adobe\Acrobat 11.0\;Software\Adobe\Adobe Acrobat\;3;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible.

To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.

Please see the ReadMe file installed in your Programs Folder for more information.;|acr|\acrobat.exe;|acr|\ace.dll;|acr|\acrobat.dll;|acr|\agm.dll;|acr|\bib.dll;|acr|\cooltype.dll;|acr|\plug_ins\accessibility.api;|acr|\plug_ins\acroform.api;|acr|\plug_ins\annots.api;|acr|\plug_ins\catalog.api;|acr|\plug_ins\checkers.api;|acr|\plug_ins\digsig.api;|acr|\plug_ins\distillerpi.api;|acr|\plug_ins\dva.api;|acr|\plug_ins\escript.api;|acr|\plug_ins\html2pdf.api;|acr|\plug_ins\ia32.api;|acr|\plug_ins\imageconversion.api;|acr|\plug_ins\makeaccessible.api;|acr|\plug_ins\multimedia.api;|acr|\plug_ins\papercapture.api;|acr|\plug_ins\pddom.api;|acr|\plug_ins\saveasrtf.api;|acr|\plug_ins\saveasxml.api;|acr|\plug_ins\search.api;|acr|\plug_ins\sendmail.api;|acr|\plug_ins\spelling.api;|acr|\plug_ins\touchup.api;|acr|\plug_ins\updater.api;|acr|\plug_ins\weblink.api;|acr|\plug_ins\webpdf.api;|acr|\plug_ins\ReadOutloud.api;|acr|\plug_ins\ppklite.api;|acr|\plug_ins\preflight.api;|acr|\plug_ins\reflow.api;|acr|\plug_ins\XPS2PDF.api;|acr|\plug_ins\Scan.api;|acr|\plug_ins\eBook.api;68680375

DefragmentFiles_InitProgress: Ending immediate custom action

CustomAction DefragmentFiles_InitProgress returned actual error code 1603 but will be translated to success due to continue marking

LIne #43381

[BlockingProduct]

Property(S): ERROR_PRO_OVER_BASE_ABORT = The Installer requires that you uninstall [BlockingProduct] before continuing this installation, in order to avoid application conflict. Please follow these steps:

1) Cancel this Installer

2) Go to the "Add/Remove Programs" Control Panel, located at

Start: Settings: Control Panel

3) Highlight the product [BlockingProduct]

and click Remove

4) Relaunch this Installer

Property(S): ERROR_OLDER_OVER_NEWER = Setup has detected that you already have a more functional product installed. Setup will now terminate.

Line #43542

Property(S): UnsupportedOS_DotNet = The installation of [BrandName] on a 64-bit Windows operating system requires that you first install the following package from the location indicated below:

- Package: Microsoft .NET framework 2.0 x64

- Location: http://www.microsoft.com/downloads/details.aspx?FamilyID=

b44a0000-acf8-4fa1-affb-40e78d788b00&&displaylang=en

-------------------------------------------------------------------------------------------------------------

PDApp Log

Line#60

07/24/14 14:16:21:020 | [INFO] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 1876 | Build Version - 8.0.0.22

07/24/14 14:16:21:020 | [INFO] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 1876 | Logging Level verbosity Set to 4

07/24/14 14:16:21:020 | [INFO] | | ASU | AAMUpdatesNotifier | Utilities | | | 1876 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UNResources\Dictionary\\stringTable.zdct' does not exist

07/24/14 14:16:30:393 | [ERROR] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 1876 | Error occured in initializing updater.Error code: 23

07/24/14 14:16:30:393 | [INFO] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 1876 | inside getUpdates

07/24/14 14:16:30:689 | [FATAL] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 1876 | Error occured in Updater core in Terminate

07/24/14 14:16:30:689 | [ERROR] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 1876 | Error occured in initializing updater.Error code: 23

07/24/14 14:16:30:689 | [INFO] | | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier | | | 1876 | WaitFor Event Thread to exit ...

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OOBELib.log

This is one error after the other in the entire file. It's like it is one running error.

-------------------------------------------------------------------------------------------------------------

You may want to defrag your hard drive as there are errors in the install there but there are too many errors about way too many things.

You need to contact Adobe about this one.

Report · Jul 28, 2014

Hey Sabian,

Thanks for taking the time to look into this for me. I'll get in contact with Adobe and play around with some of the other defrag related settings, as well as looking out for any blocked applications.

I'll also take a look at getting that framework installed and seeing if it makes a difference.

Registration_Suppress causes application startup loop Acrobat Pro 11.0.07

1 Correct answer