Remote Update Manager Error 2 for Some Applications

[TDHCA78701]

I've created packages for the Creative Cloud apps that we're going to be licensing and setup the packages so Remote Update Manager is on (which it is by default).  Some of the packages can be updated while others encounter errors with the download.  One would think if the update process was a firewall issue I would not be able to update any apps.  Since I wanted to test the upgrade process I created packages of the older versions, where available, and then wanted to upgrade to match the current version. I ran into this issue yesterday and tried again this morning with Photoshop hoping it might have been a temporary issue.  Any ideas why some applications cannot download updates?

Successes:

Light Room - updates without any issue from 6.0 to 6.6.1

Media Encoder - updates without any issue from 10.3 to 10.4

Premiere Pro - updates without any issue from 10.3 to 10.4

Failures:

Photoshop - fails to update from 17.0 to 17.0.1

After Effects - fails to update from 13.8 to 13.8.1

Most recent failure:

C:\windows\AdminArsenal\PDQDeployRunner\service-1\exec>"c:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager\RemoteUpdateManager.exe" --action=install
RemoteUpdateManager version is : 1.9.5.25 (BuildVersion: 1.9.5; BuildDate: Thu May 26 2016 10:30:28 )
Starting the RemoteUpdateManager...

Following Updates are applicable on the system :
  (ACR/9.6.1.147/win32)
  (PHSP/17.0.1.159/win64)
**************************************************
Following Updates are to be downloaded :
  (ACR/9.6.1.147/win32)
  (PHSP/17.0.1.159/win64)
**************************************************
*** Downloading (ACR/9.6.1.147/win32) ...
*** Successfully downloaded (ACR/9.6.1.147/win32) ...
*** Downloading (PHSP/17.0.1.159/win64) ...
*** Failed to download (PHSP/17.0.1.159/win64) ...
Some Updates failed to download ...
**************************************************
*** Installing (ACR/9.6.1.147/win32) ...
*** Successfully installed (ACR/9.6.1.147/win32) ...
All Updates installed successfully ...
**************************************************
Following Updates failed to Download :
  (PHSP/17.0/17.0.1/win64)
**************************************************
Following Updates were successfully installed :
  (ACR/9.6/9.6.1/win32)
**************************************************
RemoteUpdateManager exiting with Return Code (2)

[John T Smith]

According to this article, Adobe recently changed how things work

Adobe Ships CC 2015.5 Release – But Stops Direct Download Links? | ProDesignTools

[TDHCA78701]

Thanks for that link, but that issue does not impact us since we are using the Enterprise for Teams (or whatever it is called).  I used the Creative Cloud Packager to create complete offline installers and just trying to make sure once I deploy the current version of the software that I can remotely update things.  Things work for some of the apps, but not others which I find odd.

[Bani Verma]

Moving to Deployment for Creative Cloud Team, Enterprise, & CS​

[rrouleau]

Just FYI RUM has now been updated to v. 1.9.6.17

I was also seeing the same issues until I updated to the latest version.

You can download the latest version in your Enterprise Console > Deployment > Creative Cloud

I noticed as well that CC Packager does not build in this latest version (Yet).

[TDHCA78701]

We're Teams customers so we cannot.  I have repeatedly run the RUM command to install and it finally has downloaded one of the applications that it could not yesterday or this morning.  Just a little bit frustrating to try to get support from Adobe and be told they only support Windows and IOS when you show them a Windows based VM where you are testing the installation/updating process...

[Jeffrey_A_Wright · Accepted solution]

TDHCA78701 can you clarify your last post.  Are you attempting to run Remote Update Manager on a Windows virtual machine? 

If you install Remote Update Manager in a non-virtualized environment do you receive the same errors?

[Eddie78701]

I see the same issues on a physical PC.  We're had to resort to repackaging EVERY silly time Adobe pushes an update out.

[zpatel01]

hey @Eddie78701 im trying to do the same thing did you get by fixing the issue, if yes, can you tell me how you tackled this problem?

[Eddie78701]

Sorry @zpatel01 I moved to another role in the organization so I no longer have insight into how it is being maintained other than I had to repackage every app every time back in 2016.