Remote Update Manager (RUM) Updating Serialized Lightroom to 8.0.0 (named user?)

[chrisk6420734]

I'm using Remote Update Manager (RUM) to update computing lab computers. I thought RUM would only install point-release updates (like Photoshop 19.0 to 19.1.7) and I haven't had any issues in since I started in September. However, I just got a report that Lightroom was asking for an Adobe ID, so I checked and I see RUM updated Lightroom 7.5.0.1186149 to 8.0.0.1193777 on Windows PCs (same on macOS, but I don't have the exact versions available), and this resulted in Lightroom no longer working in our serialized labs. Is this expected behavior or some kind of mistake?

[alisterblack]

Hi,

The applications listed in this document will upgrade to latest versions via RUM Adobe Creative Cloud Packager apps deployed without their base version present

[chrisk6420734]

The latest version of serialized Lightroom Classic is 7.5, right? If RUM was updating to the latest possible major versions, why don't I have Photoshop 20 to uninstall also? The inconsistency is the part that confuses me.

[chrisk6420734]

I still need clarification on this. You can see the version numbers I mentioned appear nowhere on the chart you linked, so either the chart is out of date or something went wrong with updates with remote update manager. Please advise.

[alisterblack · Accepted solution]

For Lightroom Classic CC specifically this is an issue we are aware of. RUM does push an update - our engineering teams are working on this issue.

Lightroom Classic CC asks for sign-in on update