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Remove Unassigned Licenses

New Here ,
Sep 18, 2018 Sep 18, 2018

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I need to remove the two "Premiere Pro CC" and one "Photoshop CC" licenses that are currently unassigned on our account. Have tried calling support and spent forever on hold and no one picked up. I now have a chat window open and have been waiting for nearly an hour for someone to answer.

Anyone have any advice? Trying out this staff member who I've seen on the forums: dhananjays36801738

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correct answers 1 Correct answer

Community Expert , Sep 18, 2018 Sep 18, 2018

Contact customer services: Contact Customer Care . Those agents can reduce the number of specific licenses.

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Community Expert ,
Sep 18, 2018 Sep 18, 2018

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Contact customer services: Contact Customer Care . Those agents can reduce the number of specific licenses.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 17, 2019 Dec 17, 2019

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They're the absolute worst. How convenient they make it virtually impossible to manage your account. 

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Community Beginner ,
Dec 17, 2019 Dec 17, 2019

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PS. Pro tip, cancel your credit card, let them call you when the payment fails. I now have a credit card now dedicated to Adobe because they're impossible to connect with. Whenever I want to to remove, I just cancel my card and wait 🙂 

 

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