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Remove user from Storage

New Here ,
Apr 25, 2022 Apr 25, 2022

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I let Adobe talk me into doing a business account instead of keeping individual accounts. In the process of moving everyone a person who had nothing to do with our organization was added. I was able to have the person removed by chatting with support, however, the person is still listed as an active user in Storage. How do i remove them? Chat was absolutely no help with this question.

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Admin console , Services and storage , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Apr 25, 2022 Apr 25, 2022

For storage to be freed up, users need to be removed permanently. It's necessary to make this distinction because assets once removed permanently can't be restored.

1. In the Admin Console, go to Users > Directory Users.

2. Select and remove the user.

https://helpx.adobe.com/enterprise/using/manage-directory-users.html

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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For storage to be freed up, users need to be removed permanently. It's necessary to make this distinction because assets once removed permanently can't be restored.

1. In the Admin Console, go to Users > Directory Users.

2. Select and remove the user.

https://helpx.adobe.com/enterprise/using/manage-directory-users.html

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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