Request to resend invoices 2024 + 2025

[winny_1332]

We have an active Adobe account, but recently discovered that invoices were being sent to an incorrect (non-existent) email address. We have now updated the email address in our account settings.

Could you please resend the past invoices (2024 + 2025) to the newly updated email address, or to me directly so that we can process them accordingly? Customer 1285156957.

Thank you in advance for your assistance.

[jane-e]

@winny_1332 

I've moved your post from using the community to the Enterprise & Teams forum.

(If you have an individual account please let us know so we can move your post again.)

Jane

[Anshul_Nautiyal]

Hi @winny_1332,

Thank you for reaching out.

Upon checking, I’m unable to locate any active subscription associated with the Adobe ID used to post this query. To assist you further, could you please provide the Adobe ID linked to the active subscription?

For privacy and security, kindly share this information via a personal message. You can refer to the following guide on how to send a private message in the Adobe Community:
How to send a personal message

Looking forward to your response so we can help you resolve this.

Regards,
^AN

[winny_1332]

Hi, since we do not receive invoices I only have the informatie via the
bank statement:
ADOBE *ADOBE 044-207-3650, IE 29,99 euro.

-

[Anshul_Nautiyal]

Hi @winny_1332,

Thank you for reaching out. To assist you further, could you please provide the Adobe ID associated with the active subscription, or let us know the type of subscription you have?

If you have an Individual plan, you can follow the steps outlined in the following document to download your invoices:
Print your Creative Cloud invoice

If you're using a Teams account, please log in to the Admin Console and follow the instructions in this document to access your invoices:
Manage invoices – Adobe Admin Console

Please note that only the contract owner can view billing history in the Admin Console, and only if the Teams membership was purchased directly from https://adobe.ly/3GE45I8. If your plan was purchased through a reseller (indirect contract), you’ll need to contact your reseller directly for invoices and billing-related information.

Feel free to reach out if you have any further questions.

Regards,
^AN

[winny_1332]

The issue is that we do not know who manages this account. Probably someone
who is not working for us anymore. We need to cancel the subscription. But
we have no way to arrange this. Please note that the last direct debit has
been reversed and the mandate has been withdrawn. We do not know what else
to do.
--

Met vriendelijke groet,

[Bani Verma]

Hi there, 

I have sent you a personal message please check and reply.

Thanks,
^BS

[winny_1332]

Hi,

Please let me know which mail address you used. I do not see a personal
message.

K.R.

[Bani Verma]

Hi there, 

I have sent the message to your community inbox. On the top right corner of https://adobe.ly/4j7IvJA page, you should see a mail icon. Click on that to see all the private messages.

Thanks,
^BS