Reserialize Acrobat DC Standard to Professional

[KevinLouie]

I am using the command adobe_prtk --tool=ReplaceSN --serialize=LEID --serial=<new serial number>, but in the oobelib.log i am getting a return code 6. The error is "undefined CAPS error 10, while accessing payloadcode corresponding to leid"

I am using "V7{}AcrobatESR-12-Win-GM-en_US" as the LEID

Adobe_prtk.exe is from the DC Customization wizard, version 9.0.0.301

What am i doing wrong?

[Steve Cordero · Accepted solution]

I would suggest unserializing the product and then re-serializing the product using the following command lines syntax .

Unserializing the product first with this syntax:

adobe_prtk --tool=UnSerialize --leid=<LEID> [--locale=locale] [--deactivate] [--removeSWTag]

Generate a new "prov.xml" file with this syntax:

adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> --leid=<LEID of product> [--regsuppress=ss] [--eulasuppress][--locales=limited list of locales in xx_XX format or ALL>] [--provfile=<Absolute path to prov.xml>]

The serialize with this syntax using the new "prov.xml" file:

adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] [--stream]

Also user this as the LEID instead when serializing:  V7{}AcrobatESR-12-Win-GM

[KevinLouie]

Wow! that worked. Thanks!

I used en_US for the locales, will it hurt anything using that instead of All? All our computers are in English.

Can we reuse the same prov.xml file for other computers or are they unique that that installation on that computer?

Also, when specifying the prov.xml file, can we use a different file name or is it strictly only "prov.xml" that it will accept?

[Steve Cordero]

In Q & A order below:

1.  No, it shouldn't hurt using "en_US" according to the documentation :  Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition

2.  I always use "prov.xml" and recommend doing so according to the documentation referenced above.