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Resolve Blank white screen/CEF Helper has stopped working on Windows 1607

Bani Verma Adobe Employee
Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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If your Creative Cloud desktop app is displaying the following errors:  

  • Blank white screen
  • Adobe CEF Helper has stopped working

 

We now have an update available for the Creative Cloud desktop app (v 5.4.2.541), please click on this link to download the patch and install it to resolve this issue. 

Admins can create a package that contains the Creative Cloud desktop app from the Admin Console and deploy it to affected devices.

 

TOPICS
Admin console , Deploy and package apps , Enterprise , Teams , Troubleshooting

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