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Robohelp and Adobe Creative cloud Suites incompatibility at the same time.

Explorer ,
Feb 21, 2024 Feb 21, 2024

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Good morning Community,
We have purchased Adobe Creative Cloud and Robohelp licenses, as we are in the content editing business. They are different products and suites, but .... the licenses are incompatible with each other!
If I log in with Cloud, it closes robohelp and vice versa. I can't have both licenses (software) working: The license I have to choose makes the other package go to trial or closes the program I need.

To edit in Robohelp, I need to be able to have Acrobat or Photoshop, both suites. But for each use, I have to log out and log in with the other one, which makes it impossible to work.

I have no contact with Adobe with this, just a totally useless bot chat, so I turn to you, Great Community.

Is anyone in a similar situation, can you help me? Thanks in advance.

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi, are your Creative cloud and Robohelp under the same ID? Are you on Mac or Windows? 


^KS

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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Thank you for the quick response KanikaS. We use windows.

In both Robohelp Admin Console, and Creative Cloud my user is my Email (AdobeID) in both.

 

But it is true that, If I check details, the company registration is different (Name of the organization) Robohelp, which we registered two years ago, has the current name and Creative, which we have for five years, has the old company name.
But this field does not allow me to edit it.

 

Could this be the cause? Do you know how to solve it?

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">

 

 

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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Okay, thank you. This is my first time on the forum. So I apologize if I didn't put it in the right place.

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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(no problem - and @KanikaS can continue in this forum.)

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