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RUM via ARD- "RemoteUpdateManager: command not found"

New Here ,
May 26, 2023 May 26, 2023

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When trying to run RUM via "send UNIX command" on Apple Remote Desktop, I get the following return:

"RemoteUpdateManager: command not found"

 

- When I remotely log onto the client computer and run RUM via Terminal, it works fine.

- The initial pkg installers all had Remote Update Manager enabled.

- The initial pkg installers were deployed via ARD, not locally.

- I've tried sending the code as ROOT and as an admin user, both with and without Sudo.

- I tried sending and installing the RUM update package to the client. It didn't seem to make any difference ( I was probably running the latest version anyway).

- I could swear this worked smoothly for me in the past. Am I missing something obvious?

- Pls halp

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correct answers 1 Correct answer

New Here , Nov 15, 2023 Nov 15, 2023

For anyone looking for an answer for this, the solution is to run RUM from its full path when using ARD on a client computer. (RUM will run without the full path when invoked from Terminal directly, so that's where the confusion came from).

 

So, instead of "RemoteUpdateManager --action=install"...

you should run "/usr/local/bin/RemoteUpdateManager --action=install"

 

To make sure that's your RUM location you should run "whereis RemoteUpdateManager" on the client machine first, and copy the location

...

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Community Expert ,
May 26, 2023 May 26, 2023

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Moved to Enterprise and teams forum.

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New Here ,
Nov 15, 2023 Nov 15, 2023

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For anyone looking for an answer for this, the solution is to run RUM from its full path when using ARD on a client computer. (RUM will run without the full path when invoked from Terminal directly, so that's where the confusion came from).

 

So, instead of "RemoteUpdateManager --action=install"...

you should run "/usr/local/bin/RemoteUpdateManager --action=install"

 

To make sure that's your RUM location you should run "whereis RemoteUpdateManager" on the client machine first, and copy the location path that whereis spits out (this may need to be run as Sudo).

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