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Same ID two profiles, apps not available across profiles

Community Beginner ,
Feb 01, 2023 Feb 01, 2023

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Hi,
I have an Issue with my Adobe account. 
With the same ID I have two profiles. One is the personal account where I have Acrobat Pro. The other is my business account with FrameMaker. How can I merge these togather? I need to use Acrobat together with FM. This is not currently possible.  
Thank you for answer.

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correct answers 1 Correct answer

Adobe Employee , Feb 03, 2023 Feb 03, 2023

@Liv5F8E The Acrobat license is under your personal profile and the Framemaker is provided by your organization which cannot be merged as the contract type is not the same. You can either ask your organization to pay for your Acrobat license and assign under the same profile where you have FM license or you have to purchase both the licenses under your personal profile.

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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you cannot unless you cancel one subscription and restart it on the other account.

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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@Liv5F8E The Acrobat license is under your personal profile and the Framemaker is provided by your organization which cannot be merged as the contract type is not the same. You can either ask your organization to pay for your Acrobat license and assign under the same profile where you have FM license or you have to purchase both the licenses under your personal profile.

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