says download failed everytime i try downloading adobe from a build.

Report · Mar 21, 2025

i recently got an adobe build folder from my school, and everytime i try to download adobe, it says download failed(like in the picture.). i tried everything to fix it and this is my last resort. this is the PDApp.log:

03/21/25 18:13:20:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10064 | Setup exiting with return code (6)

03/21/25 18:19:19:149 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Build Version - 2.2.0.6

03/21/25 18:19:19:149 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Logging Level verbosity Set to 4

03/21/25 18:19:19:171 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Successfully fetched the optionXML content from MSI database ...

03/21/25 18:19:19:183 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | The OS language detected for Acrobat (en_US)

03/21/25 18:19:19:187 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) is not installed on the system ...

03/21/25 18:19:19:189 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | The install language for Acrobat (APRO24.1) from the fallback map (en_US)

03/21/25 18:19:19:189 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | Retreived folderList from the folder :C:\NEW030624\Build

03/21/25 18:19:19:189 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Going to install C:\NEW030624\Build\ASU_5.5.0\Set-up.dat

03/21/25 18:19:19:189 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Bootstrapper launch location is :: C:\NEW030624\Build\ASU_5.5.0\Set-up.dat

03/21/25 18:19:30:217 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Build Version - 2.2.0.6

03/21/25 18:19:30:217 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Logging Level verbosity Set to 4

03/21/25 18:19:30:217 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | The return code from the Bootstrapper Process is (0).

03/21/25 18:19:30:222 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\alon7\AppData\Local\Temp\\{AFD78374-419F-4127-BDCA-34FAAD024755}"

03/21/25 18:20:35:687 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | Process creation completed.

03/21/25 18:20:35:687 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | The return code from the Adobe Installer Process is (0).

03/21/25 18:20:35:688 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\NEW030624\Build\NEW030624.msi" /qn

03/21/25 18:20:37:873 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 12268 | Build Version - 2.2.0.15

03/21/25 18:20:37:873 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 12268 | Logging Level verbosity Set to 4

03/21/25 18:20:37:873 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 12268 | Executing immediate custom action for install mode.

03/21/25 18:20:37:873 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 12268 | The CustomActionData string is : mode=install;sourceDir=C:\NEW030624\Build\;installDir=;origDB=C:\NEW030624\Build\NEW030624.msi;installLang=

03/21/25 18:20:37:873 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 12268 | Successfully executed the immediate custom action for install mode .

03/21/25 18:20:41:790 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Build Version - 2.2.0.15

03/21/25 18:20:41:790 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Logging Level verbosity Set to 4

03/21/25 18:20:41:790 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Executing the deferred custom action.

03/21/25 18:20:41:792 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Obtained the following as CustomActionData

03/21/25 18:20:41:792 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | (mode=install;sourceDir=C:\NEW030624\Build\;installDir=;origDB=C:\NEW030624\Build\NEW030624.msi;installLang=)

03/21/25 18:20:41:792 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Original database path is : C:\NEW030624\Build\NEW030624.msi

03/21/25 18:20:41:797 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | OptionXML saved at location :: C:\Users\alon7\AppData\Local\Temp\{A9B34E8C-C89F-413D-90CC-F262475D3376}\\{28F178AB-23E3-40FC-AFB4-7152BDA8CCF5}

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Build Version - 2.2.0.15

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Logging Level verbosity Set to 4

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | CustomAction Parameters obtained...

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | optXMLPath :: C:\Users\alon7\AppData\Local\Temp\{A9B34E8C-C89F-413D-90CC-F262475D3376}\\{28F178AB-23E3-40FC-AFB4-7152BDA8CCF5}

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | setupBasePath :: C:\NEW030624\Build\

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | installDirPath ::

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | installLang ::

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Initializing Custom Action Data from parameters

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Provisioning Tool path is (C:\Users\alon7\AppData\Local\Temp\{A9B34E8C-C89F-413D-90CC-F262475D3376}\\{A77FDDF6-99CE-4735-B73A-7B7905415C6F}).

03/21/25 18:20:41:823 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Preconditioning Tool path is (C:\Users\alon7\AppData\Local\Temp\{A9B34E8C-C89F-413D-90CC-F262475D3376}\\{45007CAE-D808-41DE-A5B2-5BCAF1DF2D7C}).

03/21/25 18:20:41:824 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Starting to run the custom action for install mode

03/21/25 18:20:41:824 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | STEP 1: Starting to parse Option XML.

03/21/25 18:20:41:835 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Match OS lang option selected

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Added OS Language (en_US) to the install language fallback.

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Install language fallback contains following languages :

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | (en_US)

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | (en_IL)

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | The target architecture of the package is WIN

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Self-Update BootStrapper Relative Path doesn't exist.

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Packaging style not found

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | No of updates found (0).

03/21/25 18:20:41:836 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | No of HD products found (31).

03/21/25 18:20:41:836 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:836 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...

03/21/25 18:20:41:838 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:838 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (HLAN24.0.3)...

03/21/25 18:20:41:839 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:839 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (COSY7.1.2)...

03/21/25 18:20:41:845 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:845 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (COMP1.3)...

03/21/25 18:20:41:863 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:863 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (UXPW1.1.0)...

03/21/25 18:20:41:865 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:865 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (KANC6.0.0)...

03/21/25 18:20:41:868 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:868 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...

03/21/25 18:20:41:876 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:876 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (VC11win321.0.0)...

03/21/25 18:20:41:878 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:878 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...

03/21/25 18:20:41:879 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:879 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (LIBS4.5)...

03/21/25 18:20:41:885 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:885 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (VC11win641.0.0)...

03/21/25 18:20:41:891 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get value for conflicting processes...

03/21/25 18:20:41:891 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...

03/21/25 18:20:41:896 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Custom deployment path doesnt exist in options XML

03/21/25 18:20:41:898 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to find Royalty Bearing attribute info.

03/21/25 18:20:41:898 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Found the AppsPanel attribute info (true)

03/21/25 18:20:41:898 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Found the AdminPrivilege attribute info (true)

03/21/25 18:20:41:898 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Number of Medias found = 1

03/21/25 18:20:41:902 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Deployment XML created at path :: C:\Users\alon7\AppData\Local\Temp\{7144AAD2-990D-43B4-B27D-676965B7FD96}\\{5BCABB9E-2EE6-49D5-9808-BB2E648007BB}

03/21/25 18:20:41:906 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Override XML created at path :: C:\Users\alon7\AppData\Local\Temp\{7144AAD2-990D-43B4-B27D-676965B7FD96}\\{B747D41F-AB28-45F2-B38C-01DC1226200D}

03/21/25 18:20:41:906 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Conflict process info retrieved (<ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true">

<RelativePath>[INSTALLDIR]\Acrobat DC\Acrobat\Acrobat.exe</RelativePath>

</ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true">

<RelativePath>[INSTALLDIR]\Acrobat 2017\Acrobat\Acrobat.exe</RelativePath>

</ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true">

<R

03/21/25 18:20:41:906 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Deployment Manager is running in Install Mode.

03/21/25 18:20:41:907 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | STEP 2: Starting to launch ASU AAM.

03/21/25 18:20:41:907 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Going to install C:\NEW030624\Build\ASU_6.2.0

03/21/25 18:20:41:911 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Latest AAM version with the package is (6.2.0.554)...

03/21/25 18:20:41:911 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Bootstrapper launch location is :: C:\NEW030624\Build\ASU_6.2.0\Set-up.dat

03/21/25 18:20:41:911 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 1668 | Path to Process :C:\NEW030624\Build\ASU_6.2.0\Set-up.dat Process Directory :C:\NEW030624\Build\ASU_6.2.0 arguments being passed :"C:\NEW030624\Build\ASU_6.2.0\Set-up.dat" --mode=silent --action=install --edtWorkFlow=1

03/21/25 18:22:14:843 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 1668 | Process creation completed.

03/21/25 18:22:14:843 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Build Version - 2.2.0.15

03/21/25 18:22:14:843 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Logging Level verbosity Set to 4

03/21/25 18:22:14:843 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | The return code from the Bootstrapper Process is (0).

03/21/25 18:22:14:845 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml

03/21/25 18:22:14:845 | [INFO] | | ASU | DeploymentManager | Native-Utils | | | 1668 | Skipping custom installs, either path does not exist or not directory (C:\NEW030624\Build\pre)

03/21/25 18:22:15:385 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 1668 | Conflict processes not running or killed successfully ...

03/21/25 18:22:15:418 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to find the pdb database.

03/21/25 18:22:15:418 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Failed to get the local payload database handle.

03/21/25 18:22:15:418 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | STEP 3: Starting to launch Bootstrapper of Media (APRO24.1).

03/21/25 18:22:15:418 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | The Bootstrapper seems to be missing(C:\NEW030624\Build\Setup\APRO24.1\Set-up.dat). Skipping the installation process.

03/21/25 18:22:15:418 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Correcting Dependencies in local db.

03/21/25 18:22:15:418 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | No media db present on the machine.

03/21/25 18:22:15:418 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | STEP 4: Starting to launch Adobe Installer.

03/21/25 18:22:15:418 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping exception: APRO24.1.

03/21/25 18:23:40:144 | [FATAL] | | ASU | DeploymentManager | IPCInterface | | | 2496 | Operation failed 8 and errorCode 127

03/21/25 18:23:41:345 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 1668 | Failed to parse value for Node (/errorData/Error_Subcode_Details))

03/21/25 18:23:41:345 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 1668 | Failed to parse value for Node (/errorData/ErrorProductID))

03/21/25 18:23:41:345 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 1668 | Failed to parse value for Node (/errorData/ErrorProductVersion))

03/21/25 18:23:41:345 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 1668 | HD failed to execute install operation with the failure(127).

03/21/25 18:23:41:345 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Error subcode details (, , ) send to ingest...

03/21/25 18:23:41:345 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Product Media (AEFT, 24.4.1) installation failed ...

03/21/25 18:23:41:347 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Starting to clean the partially installed payloads.

03/21/25 18:23:41:359 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (AEFT, 24.4.1) uninstallation, product not installed ...

03/21/25 18:23:41:360 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (AICY, 19.4) uninstallation, product not installed ...

03/21/25 18:23:41:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (AME, 24.4.1) uninstallation, product not installed ...

03/21/25 18:23:41:362 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (AUDT, 24.4.1) uninstallation, product not installed ...

03/21/25 18:23:41:363 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (CHAR, 24.2) uninstallation, product not installed ...

03/21/25 18:23:41:364 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (DRWV, 21.4) uninstallation, product not installed ...

03/21/25 18:23:41:365 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (ESHR, 3.4.11) uninstallation, product not installed ...

03/21/25 18:23:41:367 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (FLPR, 24.0.3) uninstallation, product not installed ...

03/21/25 18:23:41:368 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (IDSN, 19.4) uninstallation, product not installed ...

03/21/25 18:23:41:369 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (ILST, 28.5) uninstallation, product not installed ...

03/21/25 18:23:41:370 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (KBRG, 14.1.0) uninstallation, product not installed ...

03/21/25 18:23:41:371 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (LTRM, 13.3) uninstallation, product not installed ...

03/21/25 18:23:41:372 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (PHSP, 25.9) uninstallation, product not installed ...

03/21/25 18:23:41:373 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (PPRO, 24.4.1) uninstallation, product not installed ...

03/21/25 18:23:41:374 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (PRLD, 22.6.1) uninstallation, product not installed ...

03/21/25 18:23:41:376 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (RUSH, 2.10) uninstallation, product not installed ...

03/21/25 18:23:41:377 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Skipping Product Media (SPRK, 57.1.12) uninstallation, product not installed ...

03/21/25 18:23:41:377 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe

03/21/25 18:23:41:382 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Uninstaller launch location changed to temp location :: C:\Users\alon7\AppData\Local\Temp\Creative Cloud Uninstaller.exe

03/21/25 18:23:41:382 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 1668 | Path to Process :C:\Users\alon7\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\alon7\AppData\Local\Temp arguments being passed :"C:\Users\alon7\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u

03/21/25 18:23:49:333 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 1668 | Process creation completed.

03/21/25 18:23:49:333 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | The CCDA uninstallation process return code is (0).

03/21/25 18:23:49:336 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | inside updat report

03/21/25 18:23:49:336 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | PkgID node not found

03/21/25 18:23:49:336 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | creating other nodes of report

03/21/25 18:23:49:336 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Inside Get deployment guid

03/21/25 18:23:49:336 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Deployment GUID generated is {8EDA39D2-6C20-4138-B2E1-DEB064E8F8F5}

03/21/25 18:23:49:336 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | setting deploymetn GUID

03/21/25 18:23:49:336 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | saving report at C:\Program Files (x86)\Common Files\Adobe\OOBE\DeploymentReports\24ce5d36-35cf-472e-9df0-d45541d1bcf2.xml

03/21/25 18:23:49:370 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 1668 | The output of process received in execWithOutput :

Microsoft Windows [Version 10.0.22631.5039]

03/21/25 18:23:49:371 | [INFO] | | ASU | DeploymentManager | | | | 1668 | Event Guid generated is: 'a253f662-1c12-456d-973f-abc57114a0c7'

03/21/25 18:23:49:372 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 1668 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

03/21/25 18:23:49:383 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 1668 | Proxy detected: WPAD

03/21/25 18:23:49:383 | [WARN] | | ASU | DeploymentManager | | | HTTPConnector | 1668 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

03/21/25 18:23:49:383 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 1668 | No default proxy present on the user machine

03/21/25 18:23:50:352 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 9556 | HTTP Request Status code 200.

03/21/25 18:23:50:352 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 1668 | The http request returned HTTP_Status:0 HttpCommunicator error:0

03/21/25 18:23:50:352 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 1668 | Received HTTP response:

URL = na1e-acc.services.adobe.com/hsmessaging/rest

Response code = 200

Response headers:

Connection : close

Content-Length : 165

Date : Fri, 21 Mar 2025 16:23:50 GMT

X-Request-ID : 385988fc-47bc-4e49-a898-c09a4b638e3e

03/21/25 18:23:50:354 | [INFO] | | ASU | DeploymentManager | | | | 1668 | Waiting for the async thread to get the task completed

03/21/25 18:23:50:354 | [INFO] | | ASU | DeploymentManager | | | | 13064 | Async thread is completed. Now exiting from function.

03/21/25 18:23:50:603 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | Analytics sent to ingest successfully

03/21/25 18:23:50:607 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1668 | The install workflow is terminating.

03/21/25 18:23:51:096 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | Process creation completed.

03/21/25 18:23:51:096 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | The return Code from Create Process (1603).

03/21/25 18:23:51:096 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Failed to execute the msi

03/21/25 18:23:51:096 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Trying to rollback the Acrobat installation ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...

03/21/25 18:23:51:096 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /x "{AC76BA86-1033-FFFF-7760-BC15014EA700}" /qn

03/21/25 18:24:11:459 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | Process creation completed.

03/21/25 18:24:11:459 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11920 | Acrobat rolled back successfully ...

03/21/25 18:24:11:464 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 11920 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.

03/21/25 18:25:39:352 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11912 | Temp path found for log files (C:\Users\alon7\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)

Report · Mar 21, 2025

Hi @roni_1055,

Thank you for reaching out. Based on your query, it appears that you are encountering an installation failure while attempting to install Creative Cloud applications. Please confirm if this is the issue you need assistance with.

I have reviewed the log file you provided, and here are the key errors identified along with suggested resolutions. Please follow these steps in order:

Check administrative permissions
Ensure you have the necessary administrative privileges. Right-click on the installer file and select "Run as administrator" to execute the installation with elevated rights.

Setup exiting with return code (6)
This return code generally indicates that the setup process failed. Please refer to the following documentation for guidance:
https://adobe.ly/4kYJIFs

Failed to get value for conflicting processes
Issue: The installer was unable to evaluate or terminate conflicting Adobe processes.
Fix: Manually close all Adobe-related processes such as Acrobat.exe, CoreSync.exe, and CCXProcess.exe using Task Manager or via a PowerShell script before starting the installation.

Operation failed 8 and error code 127
This may indicate corrupted or incomplete installer files or missing system dependencies. Please review the troubleshooting guide below:
https://adobe.ly/4kL5D2F

Missing Creative Cloud uninstaller
Issue: The uninstaller was not found at the expected location (C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe).
Fix: Download and install the Creative Cloud Uninstaller manually from the following link:
https://adobe.ly/4bPIBUg

Package incompleteness
The log indicates that there is no media database present on the machine, which suggests the installation package might be incomplete or corrupted.
Fix: Obtain a fresh installer package from your school or download the Creative Cloud Desktop app directly from:
https://adobe.ly/4iqXgb4 (Click on your profile icon and select to download the Creative Cloud app)

Use Creative Cloud Cleaner Tool
If the issue persists, you may run the Adobe Creative Cloud Cleaner Tool to remove remnants of previous installations. Restart your machine before attempting a fresh install:
https://adobe.ly/4ixFgM7

Please try these steps and let us know if the issue continues. We are here to assist further if needed.

Regards,
^AN

says download failed everytime i try downloading adobe from a build.

1 Correct answer