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School Account closed, can't sign in to Creative Cloud with other company/school account

Community Beginner ,
Dec 04, 2022 Dec 04, 2022

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So my old school account closed a while ago, and I've been trying to access Creative Cloud on the Windows computer that I used with the old account. I started college, and logged into my new school email on the adobe website, but it can't connect to the Creative Cloud app. It's stuck in a loop, "You've been signed out; please sign in again to continue using Adobe apps." and when I hit the sign in button it just refreshes and then shows me the same screen. 

 

I've already uninstalled and reinstalled multiple times, and done a couple other tricks on here and it hasn't worked yet. 

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correct answers 1 Correct answer

Community Beginner , Dec 04, 2022 Dec 04, 2022

I found a fix for it here at the bottom of the comment section:

https://community.adobe.com/t5/download-install-discussions/re-quot-sign-in-required-quot-loop/m-p/13394423#M563693

 

Thanks so much for the help everyone! 

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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[Moved from Muse to Account, Payment & Plan.]

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your new ID and password.

 

Failing that, please contact your schools's IT dept for assistance. They will need to give you access to your school's plan, hopefully with a different ID and password than the one you used previously.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 04, 2022 Dec 04, 2022

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I cannot do anything in the Creative Cloud app, it is stuck on this screen.

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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Like I said above, contact your school's IT dept for assistance.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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I'm not sure, but I think that a "regular" uninstall may leave residuals behind... so try this before a fresh install with your new account

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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Community Beginner ,
Dec 04, 2022 Dec 04, 2022

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So my old school account closed a while ago, and I've been trying to access Creative Cloud on the Windows computer that I used with the old account. I started college, and logged into my new school email on the adobe website, but it can't connect to the Creative Cloud app. It's stuck in a loop, "You've been signed out; please sign in again to continue using Adobe apps." and when I hit the sign in button it just refreshes and then shows me the same screen. 

 

I've already uninstalled and reinstalled multiple times, and done a couple other tricks on here and it hasn't worked yet. 

 

Messages merged... you are not supposed to post the same thing in different forums... Moderator

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Community Beginner ,
Dec 04, 2022 Dec 04, 2022

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My bad, I realized it was in the wrong forum and couldn't figure out how to edit or delete the post 😛

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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no problem.  glad it's resolved. 

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Community Beginner ,
Dec 04, 2022 Dec 04, 2022

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I found a fix for it here at the bottom of the comment section:

https://community.adobe.com/t5/download-install-discussions/re-quot-sign-in-required-quot-loop/m-p/1...

 

Thanks so much for the help everyone! 

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