• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

School account plan cannot install CC on personal device

New Here ,
Dec 20, 2021 Dec 20, 2021

Copy link to clipboard

Copied

Hello,

I am currently using an Adobe account provided by my school. I have tried to install Creative Cloud, among other apps, included with my plan onto my personal device, a brand-new ASUS PC. However, every time, the installer gets less than 10% in, and then crashes due to either Error 1 or 201. I don't think my internet connection is the issue as far as I know- it is connected to the Internet without issue- and I have plenty of room on my device. When I asked my school's IT they redirected me to contact Adobe.

Is the problem due to me not having an "admin" account, or because it is a personal device?

I am at my wit's end. I can supply any other info needed. Thanks very much in advance.

Views

94

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation