Serial Number Count

[zachr41713306]

Hi all,

I've recently inherited the task of administering Adobe Acrobat 2017 Licenses for my organization.  I've been trying to sort through our installs vs purchased licenses count.  We use the TLP license type. I've been told that before we transitioned to the Adobe TLP, there were several boxed retail versions of Adobe Acrobat 2017 purchased and installed.  My goal is to sort out which copies are using our TLP serial number, to make sure we stay in compliance with the total number purchased.

Is there any way I can look for this information on my network, or get Adobe to check their systems for this information?  I really don't want to wait until we hit the limit and get denied an install, or worse go over that limit and be out of compliance with Adobe.  I'm not sure what information adobe keep in regards to mapping a serial number to a device, but ideally a way to track which machines the specific key is on is what I'm looking for.  Any assistance would be much appreciated. 

-Zach

[kglad]

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

[Steve Cordero · Accepted solution]

This is an idea, but it's also totally a workaround, so, you need to remember that fact.  Adobe has a tool to check for expiring volume serial numbers called "AdobeExpiryCheck".   The tool could be used as a way to eliminate which machines have the volume or retail serial numbers as the machines with a retail number would register with the following message:

"No expiring/expired serial number found on the system."

Again,  this is a workaround idea.

[zachr41713306]

It's a little painful, but I think that will work based on a quick test I did, mainly because we only have one volume key to worry about it.  Thanks!