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Serial number (for Acrobat pro) issued twice ?!

New Here ,
Oct 21, 2022 Oct 21, 2022

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Hi, I can't activate my Acrobat pro product since the serial number I was given by Adobe was actually already issued and activated 10 months before !? A priori Adobe doesn't want to issue a new serial number before they have sorted out their internal problem first, no matter how long it may take. Anybody got this problem already? Is it correct that issuing serial numbers is Adobe's sole and full responsability? Thanks for any hint.

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Licensing , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Oct 22, 2022 Oct 22, 2022

This is something that only Adobe customer care can sort out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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LEGEND ,
Oct 21, 2022 Oct 21, 2022

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You might get a serial number from Adobe, or frome someone authorized by Adobe, or a faker. Did you definitely buy it direct from Adobe, and do you have a receipt thay you can use to prove it?

(There are lots of fakers out there).

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New Here ,
Oct 21, 2022 Oct 21, 2022

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Thanks for the reply. Payment was OK , it was an administrative order placed, acknowledged by Adobe. The weird thing is that it is the Adobe support who made my serial number "appear" on the Adobe LWS page this afternoon!

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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if this is an enterprise/team order, your administrator should be contacting support via their admin console/support tab.

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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This is something that only Adobe customer care can sort out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 26, 2022 Oct 26, 2022

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Hi, thank you all for your help. I got it sorted out finally. Procedures and help are not clearly defined and separated for the installation types. Most of all, the page on which your licence serial number is requested should  always appear before the setup /installation (together with a button ignore for now). 

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