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Serial number invalid

halsariph
New Here ,
Jan 16, 2017 Jan 16, 2017

Have a serial number that I got from a users previous computer. It will not activate on their new computer.

If it was purchased as a volume license, how can I find what account it was associated with?

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kglad Community Expert
Community Expert ,
Jan 16, 2017 Jan 16, 2017
LATEST

you need to use the volume licensed installation file, not the single user installation file.

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