Serialization file Return code = 19

[Dr8gnfly]

I've deployed a trial package of Adobe CS6 Design and Web Premium to a test computer.  Now I am trying to run a serialization package to install our volume license key.  When I run the command i'm getting a Return code = 19 error.  On this test computer there is nothing installed except OS X 10.7.4 fully updated and Adobe CS6.  Any ideas?

[Jeffrey_A_Wright]

Moving this discussion to the Creative Suite Enterprise Deployment forum.

[saranshkatariya]

Hi,

Error code of 19 means that the AdobeSerialization executable is not able to find the prov.xml file. When you created the serialization package using AAMEE, the output would have been a folder containg 2 files namely AdobeSerialization and prov.xml. My suggestion would be that you copy this entire folder on the client machines.Once you have copied the folder on each client machine, run the following command remotely through command line or from remote management tools—this will serialize the trial

packages on the client machines.

AdobeSerialization --tool=VolumeSerialize --provfile=Absolute_Path_of_prov.xml

where

--tool=VolumeSerialize specifies that the tool needs to process the prov.xml file to serialize.

--provfile specifies the absolute file path to the prov.xml file,By default, the tool looks for the prov.xml file in the same directory as the executable file and so

typically you do not need to specify this option. (Specify this option only if the prov.xml file is in some other location.)

If the prov.xml file and AdobeSerialization are kept in parallel, you just have to specify one switch in the command line, that is -

AdobeSerialization --tool=VolumeSerialize

and this will serialize the Adobe products.The return code of zero means success. Please revert back in case you see any issues.

Thanks,

Saransh Katariya | Adobe Systems | skatariy@adobe.com