Serialization run after Photoshop Cloud install but license still says 7 days remaining

[roberth27121752]

I have just done a test for installing an Adobe Creative Cloud application (Photoshop) and then to apply the AdobeSerialzation process. I managed to install the application successfully and then in the Creative Cloud window it shows Photoshop as having 7 days remaining.

Prior to this I created the AdobeSerialzation files correctly and then applied it to the Mac with the fresh Creative Cloud installation of Photoshop. The process seems to have run successfully yet it still says 7 days remaining for the Photoshop application in the Creative Cloud account window. How can I test this or find out if the serializer has worked firstly on the local Mac, then how to get it to propagate to the Cloud account.

Thanks.

[Bani Verma]

Hi Roberth27121752,

I understand your concern, as you have mentioned that you have already purchased the subscription but still the app is running as a trial on your machine, i would recommend you to follow the steps given in following FAQ:

Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a tri...

Kinldy let us know if this helps.

[John T Smith · Accepted solution]

>AdobeSerialzation process

I have never heard of that in reference to installing a Cloud program

-Download & Install instructions https://forums.adobe.com/thread/2003339

and Creative Cloud FAQ

Are you doing an Enterprise install?

Forum and links for help with the Packager

-http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

-and more information and Packager Links https://forums.adobe.com/thread/1586021

[Atul_Saini]

Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS​

[roberth27121752]

These are not addressing the primary issue, that the serialisation process as detailed in the documentation is not working. Any further suggestions