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Sertificate Issue

New Here ,
Apr 26, 2023 Apr 26, 2023

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Hello,

When using Photoshop and illustrator, I am constantly getting this warning in the background of my computer, although I accept it, it does not go away. can you help?

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Troubleshooting , What's New

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correct answers 1 Correct answer

Adobe Employee , Apr 26, 2023 Apr 26, 2023

Hello SLN_3D, 

 

Please Close all the Adobe applications and Sign out from Creative Cloud, Then Open Credential Manager. 

 

How to open Press Win + R to launch the Run command box. Type control /name Microsoft. or you can simply type credential manager in the search box. Look for the Adobe Certificate and then delete it. 

 

Please go through the below article, I have highlighted the Section, How to delete the certificate.

 

https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

...

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New Here ,
Apr 26, 2023 Apr 26, 2023

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MicrosoftTeams-image (7).png

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hello SLN_3D, 

 

Please Close all the Adobe applications and Sign out from Creative Cloud, Then Open Credential Manager. 

 

How to open Press Win + R to launch the Run command box. Type control /name Microsoft. or you can simply type credential manager in the search box. Look for the Adobe Certificate and then delete it. 

 

Please go through the below article, I have highlighted the Section, How to delete the certificate.

 

https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

After Deleting the Cert. Please login back to the CCDA and launch the application.

 

 

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hi @SLN_3D 

 

Thank you for posting this query.

From the screenshot its not very clear what the pop up message says.

 

Can you please open a support case with us so we can check the details and assist you.

 

If you are an enterprise customer, you can open a support case from the Support Tab in the Admin console,

 

if you are an individual user please go to https://helpx.adobe.com/contact.html and log into the site.

Click the chat pod on the bottom right and type AGENT to get a real person who can help.

Please be patient 1:1 customer care puts you in a queue.

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