Shared Device

[Josiah5E56]

I am having problems signing in to adobe on my computer, last year I took a course in technology and they gave us an adobe login and all the apps. I already had a personal account with all of the photography apps but I used the account they gave me since it had all the apps. After the course was done I continued to use their account until they terminated it. Now when I try to sign in to my personal account it says I cannot because it Is a shared device. I have reinstalled the software and that works but as soon as i try to open one of the apps it prompts me with the same thing. 

[Nancy OShea]

[Moderator moved from Using the Community forums to Enterprise & Teams.]

Ideally, you should have had your school's IT dept assist you with removing the school's apps & services from your computer.  Are you able to contact them?

[Josiah5E56]

I would have to see if I can, my account has been deleted and removed with them since I have completed the course. 

[Nancy OShea · Accepted solution]

Do you have access to another computer?  You can log-in with your paid personal account to download & install CC Desktop App, followed by your other apps.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[kglad]

exit the cc desktop app, then:

MACOS

Go to Applications > Utilities > Keychain Access.

In the upper-left corner, under Keychains, select login.

Remove the following entries. (To remove them, right-click and select Delete.)

Adobe User Profile Info

Adobe User OS Info

Keychain Access

Relaunch the Creative Cloud desktop app.

WINDOWS

Open Services manager (press the Start key and type Services).

In the list of Services, right-click on Credential Manager.

Select Restart.

Restart Relaunch the Creative Cloud desktop app.