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Show subscription conditions

New Here ,
Jul 06, 2020 Jul 06, 2020

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Hey together,

 

Do you know if there is a way to see the conditions of my subscription? I am only able to see what I hve to pay monthly and when my subscription will be renewed automatically.

 

I would like to know if the price will change (as I think I have a student's subscription right now, which I am not even sure of) and how long in advance I have to cancel subscription to avoid another year of subscription.

 

I don't seem to be able to see those crucial information and support is not really supportive.

 

Any idea?

 

Cheers

Felix

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Community Expert ,
Jul 10, 2020 Jul 10, 2020

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Hey,

 

Thank you for your answer and your effort!

 

The first link you provided just shows me that I have an annual subscription, that I have to pay monthly and when the next payment is due. Those information I already have.

 

I'm not sure if I remember correctly, but I think I subsribed as a student, so I would like to know if the price will change when I won't be a student any longer, by how much it will change and how early I will have to cancel without the subscription automatically going on for one more year (probably for double the price I am paying right now). This information I am not able to find. I'm apparently also not able to find an Email that confirmes the conditions that I agreed upon when starting the subscription.

Maybe I am a bit spoiled by German consumer's laws but to be honest I would expect to be able to find those crucial data easily even if I stupidly trashed that Email.

 

The other links offer me to cancel the subscription asap, but in that case I will have to pay a certain amount without being able to use the software. The annual subscription ends in October and in Germany I am used to a cancellation three months in advance, so I guess in that case I should do that soon. Might be different in other countries like the U.S.?

 

Thanks again and have a nice weekend!

 

Felix

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Community Expert ,
Jul 10, 2020 Jul 10, 2020

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The student introductory rate is 60% off for 12 months after which it automatically renews at the regular monthly price. 

Suggest you make a note of your plan's expiration date in your mobile or desktop calendar app so you don't forget.

 

To avoid early cancellation fees, wait until your 12th month to cancel -- after your final payment is processed and before the expiration date.

 

Does that answer your question?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 12, 2020 Jul 12, 2020

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Here is more about how the student/teacher plan works... Typically it's ~60% off the regular plan price for the first year, then ~40% off for each subsequent year that you remain a student.

 

How to Save Up to 70% with the Creative Cloud Student & Teacher Editions

 

So you could check to see what the regular price is in your country and then compare that to what you're paying now.

 

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Community Expert ,
Jul 12, 2020 Jul 12, 2020

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Read the terms.

https://www.adobe.com/creativecloud/plans.html#ccm-ste-introductoryhttps://www.adobe.com/creativecloud/plans.html#ccm-ste-introductory

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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