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Sign in Issues

New Here ,
Sep 17, 2020 Sep 17, 2020

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My students try to sign into their adobe accounts and it asks them to verify their email address. They input the code that is sent to them and it says error wrong code. I have them resend the code and it does the same thing. It only does this to a handful of my students and the rest of them have no probelm at all. Then it gives them a error that says try again later. We try it again the next day and the same probelm persists. I've tried contacting adobe themselves and have not heard back nor can I actually find someone to help me from adobe. Any help would be aprreciated.  

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correct answers 1 Correct answer

Adobe Employee , Sep 21, 2020 Sep 21, 2020

Hello Jaxsen,

It seems that you contacted us earlier as well for the same issue and confirmed that you were able to figure out a workaround and the case was closed with your consent. I would recommend contacting the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Hello Jaxsen,

It seems that you contacted us earlier as well for the same issue and confirmed that you were able to figure out a workaround and the case was closed with your consent. I would recommend contacting the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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