Sign In Required when using Classic/2015 installer

[MarkF2173]

I'm trying to deploy Acrobat Standard DC.

I logged into the licensing site and downloaded Acrobat_2015_Web_WWMUI.exe (description: Acrobat DC2015 12.0 WIN ESD ALL CLASSIC )

I downloaded the Acrobat Customization Wizard DC

I wrote down the serial number from the licensing website for Acrobat 12.0 Universal English Windows LIC SN

In the CustWiz "Personalization Options" I entered the serial number (copied & pasted to make sure there were no transposition errors)

In the CustWiz "Online services and features" I checked Disable Product Updates, Disable Upsell and Disable all services

I saved the package, which created AcroPro.mst

I also did transform>generate transform and called it myInstall.mst

I've then deployed acropro.msi with TRANSFORMS="AcroPro.mst" (and also tried with MyInstall.mst) and it successfully installs the program.

I double-checked that the path is C:\Program Files (x86)\Adobe\Acrobat 2015\ which signifies the Classic track installer

When I try to launch Adobe Acrobat DC, I'm prompted that Sign In is Required...

According to the ETK Pre-deployment planning, granting usage rights section, it says that "Admin pre-activates for all users"

Does that mean entering the serial number in the Customization Wizard (which I've already done) or is there some other thing I have to do to activate that license/serial number so that I can avoid this whole sign-in thing and run Acrobat DC just like we have in the past?

[MarkF2173]

bump?

How do I pre-activate a volume license serial number?

[EnterpriseHelp]

Verify you're using the MST you created with the right name and the correct capitalization. You may want to cut and paste the cmd line you used.

Ben

[MarkF2173]

msiexec.exe /i "AcroPro.msi" ALLUSERS=1 /qn /norestart /log output.log TRANSFORMS="AcroPro.mst"

[EnterpriseHelp]

In your first post, you created myInstall.mst. Did you also create AcroPro.mst thinking that the name mattered?

[MarkF2173]

When I clicked "save" in the wizard, it created AcroPro.mst and when I did Generate Transform, it asked me for a filename so I called it myInstall.mst.

I tried using both mst files on separate installs, and they both installed successfully, but both of them required the sign-in on first run.

After a few attempts, I deleted and started with fresh source files, and am only using AcroPro.mst currently.

[EnterpriseHelp]

Ok. The name doesn't matter as long as you point to the one you created. Your cmd looks right so I'm at a loss. You could double check the serial is right (right track), but what you said you did is correct.

Perhaps you can collect and examine the logs: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/troubleshoot.html

Ben

[MarkF2173]

I made sure to copy/paste the serial

What about the ABCPY.ini file?

;***************************************************************

;OEM Installation Options

;***************************************************************

[OEM Install]

ISX_SERIALNUMBER=

USERNAME=

COMPANYNAME=

INSTALLDIR=

does that ISX_SERIALNUMBER line need to be populated?

thanks, Ben

-M

[vdobhal]

You can disable sign in through the Grant Offline Exception button in the Personalization Options screen. You can then apply that mst.

Thanks,

[MarkF2173]

Thank you kashifMohd‌ and vdobhal‌ that did the trick. I had tried that earlier but looking in the oobelib.log I see there were errors trying to grant the exception, but at the bottom of the log with this morning's timestamp it returned code 0. I just pushed out the package to a test computer and it did not ask me for a sign-in this time.

Many thanks to you both

[kashifMohd · Accepted solution]

Sign-in at launch is mandatory until you click "Grant Offline exception" button next serial number field in CW. When you click this button your machine must be connected to internet.

[zigurds]

Hello, i got the same problem.

goal is to use serial key for deployment without offline activation and Sign In pop-up at application start up.

Offline activation can't be used because we have several keys, that's means that we need to create new transform file with customization wizard for each serial - key ? How can i ride off of it?

Thanks a lot.