Silent Install of Acrobat Pro 7.0 fails with Error 1404

[_Mark_e_Walters_]

Hi,

I'm trying to silently install Acrobat Pro 7.0.

I have created the MST using the Installshield Tuner 7.0, and use the following command line to install:

msiexec /i acropro.msi TRANSFORMS=mytransform.mst /qb

I am getting the following error message:

------
Error 1404.Could not delete key
\software\Classes\CLSID\{CA8A9780-280D-11CF-A24D-444553540000}
Verify you have sufficient access to that key, or contact your support personnel.
----

If i repeat the command without the /qb, and do a manual install (msiexec /i acropro.msi TRANSFORMS=mytransform.mst), it installs without error, so the problem only exists in a silent install.

System Specs:
Windows XP SP2 with all MS patches to march 2007
Acrobat Reader 8.0
Base image created by SYSprep, and then using Altiris Rdeploy.

I'm suspecting that a MS patch has locked down that part of the registry, and the Acrobat Pro MSI doesn't have the code to handle this in a silent install.

I have opened the MSI using Wise installer Pro, and can't see anything strange in it.

Any help/pointers would be a great help

Thanks,

-Mark

[_MarkATS_]

>I'm trying to silently install Acrobat Pro 7.0.

Is this just 7.0.0 or did you make an admin install point patched to 7.0.9? and is reader 7.0.9 already installed on the machine?

[_Mark_e_Walters_]

Hi,

Just Pro 7.0.0 (I'll integrate the patches to 7.0.9 later)

I'm not keen on an Admin install, as this poses problems when patching (i.e. you have to do a "reinstall=All"). I prefer to integrate released patches into the silent install package, and for subsequent patches, just package them for silent install and push them down to the client.

Reader 8.0 is on the machine only.

The base build contains Reader 8.0, the we deliver a package to the machine to silently install Acrobat Pro 7

Thanks,

mark

[_MarkATS_]

if you run acropro.msi /qb, without the transform, does it work?

[_Mark_e_Walters_]

yes

-mark

[_MarkATS_]

then there is something in the transform causing the problem. What customizations did you make?

If you want to past your transform somewhere, I can take a look. Please take out your serial number before posting the mst.

[_Mark_e_Walters_]

Hi,

File is uploaded to here:

http://www.bestsharing.com/files/pFo1Gs266321/AcroPro.mst.html

Serial was changed to 1234-1234-etc

Thanks

-Mark

[_MarkATS_]

I'll get back to you...

[_Mark_e_Walters_]

thanks....

Have a good week-end

-mark

[_MarkATS_]

So, this is sort of a known issue. We have a fix available, but it only fixes it in a case where you have created an admin install point and patched it up to 7.0.9.

In your case, it's not so simple. For now, I think your only options are either to remove Reader 8, install Acrobat 7, apply the patches, then reinstall Reader 8. Or, leave Reader 8 on the machine, make an AIP patched to 7.0.9, apply the Fix_Admin709 file to the AIP, then install 709.

[_Mark_e_Walters_]

Hi,

Thanks for that info. Had a hard time finding that patch, only managed thru a google search which found a link you posted in another thread on this forum.

Another question:

If we Upgrade to Acrobat Pro 8 we shouldn't have this problem right?

Thanks,

-mark

[_MarkATS_]

>If we Upgrade to Acrobat Pro 8 we shouldn't have this problem right?

right.

[_Lynette_Hornseth_]

yep - you will have this problem with 8.0 - just had it & cannot figure it out.

[_MarkATS_]

> yep - you will have this problem with 8.0

With Reader 8 previously installed? You shouldn't have this problem.

[_Jayson_Greenfield_]

Where can i download the fix that MarkATS refers to? The one about patched 7.09 admin installs?

[_M_R_M_]

We are having the same issue but I have an admin install patched to version 7.1.0. Is there a patch file for version 7.1.0?

[_Money_Teachers_]

I become more disenchanted MS-OS everyday I use it. Maybe Linux is the new Gold Standard to use if you want to avoid the hassles like this one.

http://moneywisdom-gold.blogspot.com