Software tag is not installed

[Bolagsverket]

We are useing Creative Cloud Packager to make the installation file for Adobe CC. Then we distribute it with SCCM.

On 50 % of our computers the software id tag is created in the the standard location for win7/10 %ALLUSERSPROFILE%\Application Data\regid.1986-12.com.adobe. But on the rest of win 7/10 computers only the folder is created not the swi tag file. Have we missed something when we created the installation packaged in CCP?

As i understand the Software tagging in Adobe Products it should create the file when Adobe CC is installed or runned for the first time. I've tryied to installed for ex. Publiser CC but the file is still missing.

[alisterblack]

Hi,

Not every application will have a SWID tag created - only those that were previously part of the Creative Suite. You mention installing Publisher CC - but I am not sure what application you are referring to.

[Bolagsverket]

I have installed and run the following programs Adobe Photoshop CC 2019, Adobe Illustratror CC 2019 and Adobe Indesign CC 2019. None of them have created the SWID tag.

[alisterblack]

Hi,

Thanks for the additional information. I understand that CC 2019 applications which use a new licensing system, will not create a SWID tag - however I am checking this with our engineering team. If you have leftover serialized licensing on your system you may be picking up the SWID tag from this on some systems. For license management you can refer to the Admin Console.

[Bolagsverket]

The problem is when our inventory software (Snow inventory) tries to inventory Adobe Cerative Cloud as a bundled software it searces and uses the SWID-tag. We wish to have them included as is when we create a Creative Cloud package from the admin portal.

[alisterblack]

Thanks, I'll let you know when I get some feedback on this.