Started having federated MAC users not be able to access Acrobat DC Pro on MAC

[TMF27]

Today we seemed to all of the sudden have MAC users of with federated accounts using our Temp access not be able to launch Acrobat DC specifically even though they can install it and can install and launch other Adobe CC desktop apps(ie. Photoshp, Indesign...).  They get a licensing error window that is launched by Acrobat Licensing Application.   Is this a know issue?  How do we resolve this?  

[Bani Verma · Accepted solution]

Hi there, 

To resolve this issue, please follow the steps shared below:

• Go to: [system]/Library/Preferences
• look for 'com.adobe.acrobat.pro.plist' move this file to the desktop.
• Download the new 'com.adobe.acrobat.pro.Dc.plist' file from this link- https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A3c25d893-57bd-4166-8e37-10c1...
• Then place this new file to the [system]/Library/Preferences and rename it to 'com.adobe.acrobat.Pro.plist'
• Launch Acrobat and check.

Let us know if this helps.

[TMF27 · Accepted solution]

everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

[Bani Verma]

Great! 
Your response will help other members of the community who might have a similar issue. 

Let us know if you have any more queries.

[Lisa_991]

It worked for me without renaming, too. Thank you!