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Started having federated MAC users not be able to access Acrobat DC Pro on MAC

Community Beginner ,
Apr 03, 2020 Apr 03, 2020

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Today we seemed to all of the sudden have MAC users of with federated accounts using our Temp access not be able to launch Acrobat DC specifically even though they can install it and can install and launch other Adobe CC desktop apps(ie. Photoshp, Indesign...).  They get a licensing error window that is launched by Acrobat Licensing Application.   Is this a know issue?  How do we resolve this?  Acrobat_Licensing_Application_and_Apps___Adobe_Creative_Cloud.jpg

 

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correct answers 2 Correct answers

Adobe Employee , Apr 06, 2020 Apr 06, 2020

Hi there, 

 

To resolve this issue, please follow the steps shared below:

Let

...

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Community Beginner , Apr 06, 2020 Apr 06, 2020

everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

 

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Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Hi there, 

 

To resolve this issue, please follow the steps shared below:

Let us know if this helps.

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Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

 

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Adobe Employee ,
Apr 07, 2020 Apr 07, 2020

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Great! 
Your response will help other members of the community who might have a similar issue. 

 

Let us know if you have any more queries.

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Community Beginner ,
Aug 06, 2020 Aug 06, 2020

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It worked for me without renaming, too. Thank you!

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