Starting with an Enterprise That Does Not Cover Charges to One That Does

[RKGRCC]

When I first made my enterprise account for school, the cost of Creative Cloud was no covered, but they have recently changed policies and will now cover Creative Cloud. However, I am still being charged for Creative Cloud. Is there an easy fix to this through Adobe? Do I have to continue the payments because I made the account before the change?

[Nikhil R Gupta · Accepted solution]

Hello,

You can cancel your subscription by going to your account.

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

If any issue, you can connect with us on Chat and try to get the individual subscription canceled as you already have an Enterprise subscription form your school.

https://helpx.adobe.com/contact.html

Thanks,

Nikhil Gupta