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Sturer Support hilft nicht ... :(

New Here ,
Dec 17, 2021 Dec 17, 2021

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Seit Tagen mit dem Adobe Support am Mail schreiben.

Null Antwort.

Monopolisten-Allüren; ganz schlimm.

Keinen Zugriff mehr auf meine Produkte – seit Tagen!

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Community Expert ,
Dec 17, 2021 Dec 17, 2021

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Hi @Dirk222967893ddl,

Adobe does not provide support via email, I am not sure how you got the email and whether it is a genuine one at all. Anyhow, please try the chat route. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Dec 17, 2021 Dec 17, 2021

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I just noticed that you seem to be an enterprise customer. Did you try contacting your administrator for help? See the following if you are not sure about who the admin is

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

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