Subscription Cancellation

[Andrea26295634j4ca]

I've been trying to cancel my subscription for three days now and every time I phone, I explain my requirements to the operator I get forwarded to another operator and the line drops.

In the mean time the payment has gone through and so I would expect a refund too now.

How am I supposed to cancel my subrsciption? Can someone from Adobe please help me.

Thanks,

Andrea

[kglad]

use the contact tab on your admin console.

[Manan Joshi · Accepted solution]

What exactly does the operator say on your request for cancellation? Do you ask them something else in addition to cancelling your subscription? I ask this because this is a common request and is not worth requiring forwarding to someone else.

So here is what you should do, contact them again and ask for plan cancellation. Cancellation is a time critical thing and you might get charged a cancellation fees if you miss the free window so keep a copy of the chat transcript(screenshots maybe) to prove that you were not at fault if you miss the free window and your case for refund can be made. If the support representative is unable to help ask to be connected to a supervisor. Keep escalating until you get someone who does it for you.

-Manan