Suppress user email notification

[soothing_speaker007]

As an account admin, I would like the option to suppress email notifications to our users when making a licensing change (removal, assignment of Adobe Standard, Pro, or changes between them). Currently, a user gets an email notifying them of the change. Would want an account wide option to not send any notifications.

[Bani Verma]

Hi there,

By default the product profile notification setting is ON, however, you can turn it OFF. For more details see Manage Products and profiles

See the User Notification setting in the screen below.

Let us know if this helps.

^BS

[soothing_speaker007]

Bani,

I'm not seeing an option for creating or managing product profiles (I'm an admin for the account)

[soothing_speaker007]

Under 'Products', I'm seeing only two options; "Integrations and add-ons" and "Product access Automation". 

[Anshul_Nautiyal]

Hi @soothing_speaker007,

Thank you for reaching out, and I sincerely apologize for the delay in responding.

Upon reviewing your account, I can confirm that you currently have an active Teams license associated with your subscription. Please note that the ability to create or manage product profiles is exclusively available to our Enterprise customers, which is why you are not seeing this option.

Regarding email notifications, I understand how important it is to manage these preferences. Unfortunately, this feature to disable email notifications is only available with an Enterprise subscription. I apologize for any confusion caused regarding the product profile feature.

If you have any other questions or need further assistance, please feel free to reach out. 

Regards,
^AN