System Admin and Contract Owner Left Company

[R Cutts]

We have an Adobe Enterprise account with one product: Adobe Sign - Enterprise.

The person that set this up, and is listed as Contract Owner has left our company.

In the Admin Console I can see pages for Overview, Products, Users, and Support. The Support page just links to this community and tells me to contact our administrator.

In the users list I am listed as an Administrator but under Admin Role it says: "Product, Product Profile".

So, my assumption is that the person that left the company thought they had made me the admin for the account, but they haven't.

Now of course my issue is that nobody at our company has admin access to our account and, as far as a I can tell, no way to request a transfer. Does anyone know how to contact a team at adobe that deals with enterprise accounts? Anything I try to do to contact them through their portal just tells me to contact my admin.

Is there an email address any one can suggect I can contact to get a process started to authenticate a new contract owner at our company?

[kglad]

( @Bani Verma - thank you)

[Bani Verma]

You're welcome! 

^BS

[AaronJNW]

Hello,

I'm having a similar issue... I am an Admin and the original owner is no longer with our company, but I can not "Remove users" and transfer their content to myself. It keeps giving me "Your action can’t be completed. Please try again shortly." but no matter how long I wait, it will not work. What can I do?

[Anshul_Nautiyal]

Hi @AaronJNW ,

Thank you for reaching out. The issue you’re experiencing is often related to permissions or account ownership conflicts that need to be resolved before content can be transferred.

Could you confirm whether this error is occurring only with the original owner’s account who left the organization or with all users?

If it is specific to the original owner’s account, I’ve shared some steps with you in a private message. Kindly review those and respond there so we can assist you further.

Hope this helps.

Regards,

AN

[AaronJNW]

Hi @Anshul_Nautiyal ,

Got ahold of them, they said I needed Business support so they transferred me to Business. Once I got on the phone with someone it only took about 5 mins or so! Really fast and very appreciated.

Thank you again for your help!

Regards,

Aaron

[Anshul_Nautiyal]

Hi @AaronJNW,

Thanks for letting us know.

Regards,

^AN

[George35723633ifu0]

Hi Bani, I am facing the same issue. Please can you send me the same PM you have sent others on this matter? Thanks.

[Anshul_Nautiyal]

Hi @George35723633ifu0,

I have sent you a personal message. Please check.

Thank you.

Regards,
AN