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Team administrator cannot add user group admin

New Here ,
Dec 19, 2022 Dec 19, 2022

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Hello,

 

When i add an admin i should be able to say if it's an admin system, product, group or delivery but i ve only "system" available.

Im connected as the main administrator (and the only one for now)

 

what i have.jpg

 

what i want.jpg

  

  

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Admin console , Manage account , Teams , Troubleshooting , Users and groups

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correct answers 2 Correct answers

Community Expert , Dec 20, 2022 Dec 20, 2022

If you have a Teams subscription, you can only create administrators. Only if you have an Enterprise subscription, you can distribute the roles to limit one or the other admin user to a specific task.

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Adobe Employee , Dec 20, 2022 Dec 20, 2022

Hi @hugob54073977 ,

 

We have reviewed the account you used to post here and found that you currently use a Teams Subscription. The Administrative roles you are trying to assign are a part of the Enterprise plan only. In a Creative Cloud Teams plan, there can only be two types of Admin: Contract Owner and System Admin.

 

If you want to know more about different plans, you can request a consultation by clicking here.

 

Hope this helps!

Charles

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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If you have a Teams subscription, you can only create administrators. Only if you have an Enterprise subscription, you can distribute the roles to limit one or the other admin user to a specific task.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @hugob54073977 ,

 

We have reviewed the account you used to post here and found that you currently use a Teams Subscription. The Administrative roles you are trying to assign are a part of the Enterprise plan only. In a Creative Cloud Teams plan, there can only be two types of Admin: Contract Owner and System Admin.

 

If you want to know more about different plans, you can request a consultation by clicking here.

 

Hope this helps!

Charles

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